Menu
How Hosted contact center support consumer
Provide customer support via their preferred channel (phone, chat, social media, etc.) Proactively talk to customers to offer support and keep them updated on their orders/requests. Offer after-sales support to guarantee long-term customer satisfaction. Quick turnaround time for customer support requests.
Teloz Call Center Software with Leading CRM Integrations
Reasons to have customer support services.
It leads to higher customer satisfaction and better first contact resolution rates. Minimizing costs associated with customer communication. Enhanced measurability to meet the needs of your expanding business. With a hosted contact center, your business can quickly add or remove resources as needed.
This allows you to scale up or down as your needs change. In addition, hosted contact centers offer superior customer service by routing customer calls to the best available agent based on availability and skill set. This leads to quicker resolutions for customers and enhanced customer satisfaction rates.
Definition of a contact center
- You may need a call center if offshore agents are handling your customer service
- A call center can help you make more sales and increase brand awareness
- Depending on your needs, you can get a dedicated or shared call center.
- Helps to reach your target audience effectively.
The role of Omnichannel & Hosted contact center
Reach a wider audience with omnichannel support. Serve customers through their preferred communication channels. Increase sales and marketing campaign efficiency. Get real-time insights into customer interactions. This is very important for the company to boost sales. Hosted contact centers can handle more calls than traditional call centers. They have features that are not available in traditional call centers. In addition, they are more cost-effective than traditional call centers.
Does this sound like a plan? Let's discover the ideal match.
Discover variable packages and pricing now
Reasons to switch to the hosted contact center
Digitalization of Contact Centers
A cloud-hosted contact center can be efficiently scaled up or down to meet your changing needs without the extra cost and hassle of having to add or remove equipment on-premise. You don’t have to invest in costly hardware or software licenses with a cloud-hosted contact center. The service is pay-as-you-go, so you only pay for what you use.
Features Rich Environment for team leads and managers
Speed up response time by managing several calls at once. Enhance customer satisfaction with access to advanced features. Get live call monitoring and recording for quality assurance. Enhance efficiency with an easy-to-use interface
Advanced IVR
Hosted contact centers have more features than basic IVR systems. Hosted contact centers are more dependable because powerful servers back them up. They provide better customer service because of their advanced reporting and analytics features. They are more affordable than basic IVR systems
Access to Customer Data
Remove all the hassle of flipping through multiple sheets and documents to find customer data. Instead, connect your phone system to different business tools and apps for a flawless customer support experience.
Reduction in the cost of ownership
You only pay for what you use. There are no additional costs. With the capability to speedily and easily scale up or down as needed, you get a much better return on your investment. Our team of experts takes care of everything for you, from installation to maintenance and upgrades
Complete Reporting Features
Hosted contact centers allow you to collect and analyze detailed reporting features to enhance performance. This data can help you recognize areas that need development and make changes accordingly. You’ll also have access to real-time reports to take instant action if necessary.
Simple Management of outbound campaigns
Automatically dials contacts from an imported list. Quickly handle your outbound calling campaigns. Amalgamate the platform to your needs. As a result, agents are free to focus on customer conversations. In this way, this is very beneficial for companies to deliver what the customer needs the most.
Reasons to switch to the hosted contact center
Security Terms
Security is of top-most importance to our company, and we have a variety of measures in place to protect your data. We are also PCI compliant, meaning we follow the strictest security standards for safeguarding payment card data. Our team is thoroughly trained in data security best practices, and we undergo regular security audits to ensure that your data remains protected at all times
Business-specific Features
Our measurable offering supports your business as it grows. Our amalgamated omnichannel solution meets all your customer contact needs. Automation and intelligent routing ensure efficient call handling. Automated call distribution provides the perfect customer experience every time
AI Specific Automation & Bots
AI-based automation helps businesses be where their customers are on their channels. Bots and virtual assistants learn over time and get better with experience, making them an integral part of customer service operations. Automation based on AI is cost-effective and helps businesses handle their resources well
Agent Experience
Simplify your customer support process for your agents with a contact center service provider that takes their experience into account. Minimize the chances of providing a negative customer experience with an easily navigable interface and helpful tools.
Let your agents work to the best of their abilities with solutions that make their job more accessible instead of more complex and challenging.
Conclusion
You should use this technology to reduce costs and enhance efficiency with our hosted contact center software. Easily handle customer interactions with our powerful interface. Enhance customer satisfaction with our suite of features and capabilities.
Take your Customer Experience to the Next level with
Teloz Customer Engagement Platform
Products
Quick Links
Follow US
Teloz Social Connect
- Stay up to date with the latest news about Teloz events, special offers and more by connecting with our social media.
Teloz LTD
- +1 914-999-6826
- Contact Us
- www.teloz.com
- Office Address
ROOM 409, BEVERLEY COMMERCIAL, CENTRE, 87-105 CHATHAM ROAD
SOUTH, TSIM SHA TSUI, KOWLOON
HONG KONG
