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Improve the Productivity of Virtual Contact Center Software with a Relaiblity and Security
Increase agent productivity and morale with virtual contact center solutions that is easy to use. Protect your customer data with a secure platform that meets all compliance standards. Enable remote agents to work from anywhere with an internet connection.
Teloz Call Center Software with Leading CRM Integrations
What does a virtual contact center mean
The virtual contact center solutions is also called a remote contact center, And they provide world-class support without being tied down to one location. Instead, our virtual contact center allows our representatives to work from anywhere in the world, so you can get the support you need without sacrificing flexibility. Plus, our cutting-edge technology ensures that your phone numbers will be handled quickly and efficiently, so you can get back to business as soon as possible. So whether you’re a small business or a large corporation, Teloz has the right solution for you.
How can one operate a virtual contact center solutions?
Teloz virtual contact center solutions basically manages the outbound and inbound calls automatically. It has cutting-edge technology and VoIP capabilities to handle customer calls efficiently. In addition, our platform is packed with tools to help your staff perform better and take your business to the next level.
Infrastructure evolution
Our efficient virtual contact center is no longer necessary to install and maintain expensive equipment and infrastructure. Instead, you only need a solid internet connection, the right tools, and support to ensure continuous customer service.
Cloud option
You can get a fully functional contact center up and running in a matter of hours without additional hardware since we have a cloud based. In addition, you can tailor your call center to suit your company’s requirements. Our free trial solution also results in lower costs and easier installation.
Training and Recruitment
You can train your agents more successfully and efficiently with our software’s many features. Agents can effortlessly connect with each other using our internal chat feature, even when they are on a live call flows. As a result, agents can get all the data they require from a single dashboard.
Go live
You can instantly and easily enable your company’s connections and add-on capabilities to succeed. Within a few days, your virtual contact center will be operational, guaranteeing you never go without the necessary tools and resources to take care of your customer experience.
The reason why virtual contact centers get viral in future
Track each call
With the help of this practical tool, supervisors can keep an eye on ongoing calls so they can quickly step in if there are any issues. As a result, with call tracking you can guarantee that calls are of the finest quality.
Minimize waiting time
We at Teloz recognize the value of your time. So we created a cutting-edge product to reduce waiting times so you can avoid waiting in line by scheduling a callback or holding your place in the queue.
Management of resource
Using our resource management tool, you can move agents around to various campaigns in real time during high traffic. You can be sure that your clients are receiving the excellent care available in this manner.
Phone call center
With the help of our mobile app, you can quickly access dashboards and get a detailed analysis of your call center's operation. Additionally, our app makes it simple to solve any issues that could occur.
Remote Monitoring
You can arrange a callback remotely with, callback tool to avoid being placed on hold. You can pick the time that suits you the most. Be sure that your call will be answered at home, work, or on the go.
Quality call with low internet
You can make high-quality calls using Teloz, a web-based platform, even if you have a weak internet connection. Consequently, you can be worry-free and always stay in touch with your loved ones.
Get clients on preferred channel
Teloz provides a range of communication methods so you can connect with clients on the platform of their choice. Teloz has covered, whether it's a voice call, email, WhatsApp, Facebook, or Twitter.
No Regional Restrictions
Teloz enables agents to connect from any location or device. It makes it simple for agents to stay in touch while on the go and allows managers to keep an eye on agent activity from any location.
Why people preferring Teloz for the virtual contact center
Encrypt Virtual Environment and App
With Teloz your data security and client privacy are guaranteed to be maintained. For companies that need secure data storage and transfer, our certified multi-layered secured traditional call center solutions environment is the ideal option. You can trust Teloz to keep your customer's data safe and secure.
Full-featured contact center functionality
Teloz offers a secure virtual application and environment to meet your needs for a contact center. Thanks to our secure virtual environment, you may feel confident knowing that your operations and data are safe and secure with our
fully featured contact center.
Contact Center App for Mobile Operators
Your agents will immediately pick up on how to efficiently use this versatile, user-friendly tool because of its ease of use. Additionally, it provides all the tools they require, such as call forwarding, call recording, automatic call distribution, and more, to deliver exceptional customer service.
Take your business at best with the Teloz virtual contact center
Calls that are intelligently routed
The Teloz App ensures that your clients are always connected to the best-suited agent for their needs based on competence or consumer buying history. In addition, virtual contact center consumers won’t have to repeat their questions because the Teloz App automatically connects them to the last person they spoke to, resulting in faster query responses and happier customers. Utilize the Teloz Contact Center App to your advantage and provide your clients with the first-rate service they deserve.
Implement remote IT governance
Teloz Application Infrastructure Management provides a detailed overview of all systems, gadgets, and environments. You can immediately spot and fix problems as they appear. contact center solutions will value the qualitative and quantitative feedback Teloz offers, making it the ideal choice for any business wishing to upgrade its distant IT infrastructure.
Increase the visibility of KPIs and SLAs
Teloz can view key performance indicators (KPIs) on a single screen, including call information, call distribution, average wait time, and the number of consumers in line. Additionally, you can monitor several campaigns and create reports that are delivered to your inbox virtual call center software. You may use this vital information to guide your decisions and raise the effectiveness and efficiency of your call center. Try Teloz immediately so you don’t miss out on this crucial tool for your call center success with contact center solutions.
Contextualize Your Conversations
Your representatives will always have access to the data they require through our CTI integration, which also enables them to merge, divide, or transfer a conversation to another agent without losing any context with virtual contact center solutions. Additionally, our simple interface makes it simple to modify any details that need to be changed. Your CRM is updated immediately with every change in virtual contact center solutions.
Centrally managed remote operations.
Teloz software makes it simple to manage remote staff. No matter where your virtual agents are situated or what telephony system they are employing, you can obtain a single view of them all with Teloz. Additionally, thanks to our flexible login system, you can connect using various devices or interfaces, allowing you to monitor your operations continuously. Additionally, Teloz makes it simple to expand your remote staff if necessary virtual contact center solutions.
Automate Dialing to Get Rid of Dull Jobs
Teloz is the ideal option to boost your team’s output. You can configure dialing strategies based on preset criteria using our auto-dialer software and virtual contact center solutions. Your agents may concentrate on pressing issues by doing away with repetitive chores. Our lead assignment function guarantees that calls are forwarded to the best agent on duty of virtual call center solutions.
Keep connected even after working hours.
With Teloz, you won’t ever miss a beat or a possible sale. Additionally, by setting up callbacks for reasonable periods, you may fix problems effectively and promptly by setting up callbacks for appropriate periods and virtual contact center solutions. Not to mention, the option for reporting missed calls makes sure you’re always on virtual call center solutions point.
Start remote work with Teloz contact center
Single View of Customer
Voiceblaster
Flexible Deployment
Real-time Monitoring
Blended Campaigns
Click-to-Call
Unified Desktop
Contact Center Reports
Take your Customer Experience to the Next level with
Teloz Customer Engagement Platform
Message, Video, Phone, SMS, Chat, and CRM All In A Single App.
See what our customer have to say about Teloz
Teloz is the perfect ticketing system for those looking to provide an omnichannel experience. It's easy to set up and use and allows customers to communicate with you in whatever way they prefer. The customer service team has found it invaluable in managing customer queries, as it streamlines the process and provides a better overall experience. I highly recommend Teloz if you're looking for an omnichannel ticketing system!
I've been using Teloz for a few months now and it's made my life easier. Before I used this system, manually managing tickets was an absolute nightmare. Now, my team and I can easily manage our customer service requests from any channel with Teloz's omnichannel ticketing system. It's super easy to use and saves us time so we can focus on providing the best customer service possible. Highly recommend!
Working with Teloz has been a great experience for our customer support team. With the help of Teloz, we are able to provide our customers with an omnichannel ticketing system that gives them the ability to manage their tickets across multiple channels in one place. It's user-friendly, secure, and easy to use - what more could you want from a ticketing system? We're very happy with Teloz and would highly recommend it!
I recently switched to Teloz for our ticketing system, and I'm so glad that I did. The setup is quick and easy to use, and it integrates with all our customer support channels. The best part is that it allows us to track customer issues across multiple platforms, giving us an overview of the customer journey. It's a great tool for any business looking for an omnichannel support system!
Candice Benjamine Products
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