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IVR system for call centers
With ivr call flow, you can quickly improve Customer Satisfaction & Reduce Operational Costs. In addition, enhancing Agent Productivity with the help of this technology will eventually Increase Revenue.
Teloz Call Center Software with Leading CRM Integrations
Meaning of IVR
IVR is a system that will automate your inbound calls, allowing facility businesses to talk to their customers in a pre-recorded voice. You can deliver excellent customer service by automating inbound calls. Gather essential information from customers with DTMF input. Route calls to the appropriate agents for a more streamlined customer service experience.
Reasons to have an IVR
An IVR software solution can increase customer service efficiency by simultaneously managing many incoming calls. You can also use it to boost customer satisfaction levels, enabling customers to resolve their issues without waiting on hold or speaking to an executive. IVR systems can also manage spikes in call volume.
Types Of IVR System
Agent Assisted
This ivr system type will help you minimize operational costs by automating customer interactions. Deliver consistent customer service through scripted conversations. Maintain a human touch in automated customer interactions
Hosted IVR
Hosted IVR helps to Deliver 24/7 customer service. It can easily enhance customer satisfaction rates. With hosted IVR, you can easily offer an improved customer experience.
Self Service
Resolve customer queries without transferring to a live agent, thus saving time and money. Identify and route callers quickly and easily. Service high call volumes at a lower cost.
Use of IVR Number in Businesses
Personalized Experience
Give a more personalized customer experience. Tailor your ivr system messages to specific callers, increasing caller satisfaction and loyalty. In addition, you can enhance your bottom line by minimizing customer support costs.
Minimize operational costs
ivr call flow systems substitute a receptionist or a customer service agent who answers calls and directs calls to agents. This can lead to extreme cost savings for the company.
Gather Feedback
Gather callers' feedback quickly and easily with an IVR dialer. Get real-time results from your surveys without waiting for the data to be collected and analyzed.
Enhance Call Resolution
Enhance customer satisfaction by directing them to the ideal agent. Avoid the hassle and wait time of call transfer. Direct customers to the most qualified agent for their needs.
Customer care
Automating customer care can save you up to 60% on the cost of service. Routine queries are resolved quickly and effectively, freeing up your team to focus on more complex tasks.
After Hours customer support
You can provide the necessary information to your customers even after office hours. You can give the required information to your customers even after office hours.
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How does IVR function?
Greet them with a pre-recorded message
Speed up efficiency by gathering customer input via DTMF tones. Give a customizable message and prompts to collect the exact information you need from customers.
Transfer information to the caller
You can quickly Reduce customer effort- by providing relevant information without the need to navigate through various menus &. Enhance Customer Experience
Agent Interaction
Enhance caller experience by providing quality customer service. This also improves customer confidence with an auto call-back feature.
Teloz's Smart IVR solution for your business
Communication Context seen by Agents
Make your agents better informed about customer problems and issues. View necessary ivr system data as per customer DTMF input. Helps with first-call resolution and understanding customer problem context.
Automated Self-service
Resolve customer queries without human interaction. Minimize the workload on your customer support team. Allow customers to be self-reliant and solve their issues. Let your ivr system system do the talking for you.
Have a personalized IVR
IVRs are fully customizable to your customized needs. You can customize music and sounds to make the perfect ambiance for your business. Extensive analytics provide feedback on caller engagement and help optimize your ivr system.
Ample of Flexibility
Arrange workflows easily with drag-and-drop options. Experience a high level of flexibility while designing your ivr system. Play custom prompts intelligent call routing, queue management, etc.
Handle High Call Volumes
Keep your customer relationships strong by routing high-value customers to a specific agent. Configure the play message feature to advertise your products and services to ivr system callers.
List of IVR Features to Enhance Inbound Calls
Supervisor Call Monitoring
Multi-level IVR
Voice Logger and Archiver
IVR Call Routing
Personalized Prompts
IVR Blaster
Drag and Drop IVR Designer
Call Queuing
Customized IVR Call Flow
Preferred Agent Routing
IVR Self Service
Wallboard
CRM & CTI Integration
Call Reporting & Dashboards
Skill-based Routing
After Business Hour Configuration
See what our customer have to say about Teloz
Teloz is the perfect ticketing system for those looking to provide an omnichannel experience. It's easy to set up and use and allows customers to communicate with you in whatever way they prefer. The customer service team has found it invaluable in managing customer queries, as it streamlines the process and provides a better overall experience. I highly recommend Teloz if you're looking for an omnichannel ticketing system!
I've been using Teloz for a few months now and it's made my life easier. Before I used this system, manually managing tickets was an absolute nightmare. Now, my team and I can easily manage our customer service requests from any channel with Teloz's omnichannel ticketing system. It's super easy to use and saves us time so we can focus on providing the best customer service possible. Highly recommend!
Working with Teloz has been a great experience for our customer support team. With the help of Teloz, we are able to provide our customers with an omnichannel ticketing system that gives them the ability to manage their tickets across multiple channels in one place. It's user-friendly, secure, and easy to use - what more could you want from a ticketing system? We're very happy with Teloz and would highly recommend it!
I recently switched to Teloz for our ticketing system, and I'm so glad that I did. The setup is quick and easy to use, and it integrates with all our customer support channels. The best part is that it allows us to track customer issues across multiple platforms, giving us an overview of the customer journey. It's a great tool for any business looking for an omnichannel support system!
Candice Benjamine Take your Customer Experience to the Next level with
Teloz Customer Engagement Platform
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