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Unified Agent Desktop simplifies user engagement
There will no longer be seeking for customer data. Single panel with all data to efficiently handle consumer issues with best agent experience.
Teloz Call Center Software with Leading CRM Integrations
How It Works: Optimizing Customer Service with Unified Agent Desktop
Consolidate Tools for Efficiency
Streamline workflows by consolidating communication and data channels, eliminating silos and boosting agent performance.
Enhance Handling Efficiency
Intelligent routing and sophisticated case management minimize agent effort, speeding up resolution times.
Informed Customer Engagement
Access a comprehensive 360° view of customer history for targeted, efficient inquiry resolution, ensuring only pertinent information is presented.
Operational Excellence
Gain complete control over service level agreements (SLAs) with real-time oversight, using dashboards to manage and prioritize tasks effectively.
Achieve Cost-Effectiveness
Adapt and scale your service seamlessly with quick deployment and smooth integrations, leading to significant cost savings
Unleash Agent Potential with Seamless Integration
Handle All Interactions from a Single Interface
Streamline customer interactions across voice, email, chat, and social media through one unified platform.
Access Customer Data Instantly
Enable agents to instantly retrieve customer histories and preferences, facilitating personalized service.
Utilize a Centralized Knowledge Base
Equip agents with immediate access to information and resources, improving resolution speed and accuracy.
Faster Issue Resolution
Streamline customer interactions across voice, email, chat, and social media through one unified platform.
Reduced Agent Frustration
Streamline customer interactions across voice, email, chat, and social media through one unified platform.
Improved Call Resolution
Streamline customer interactions across voice, email, chat, and social media through one unified platform.
Accelerate Service Delivery with Efficient Solutions
All information under one roof
Automatic Call Distribution
Direct inquiries to the best-suited agent, improving response times and customer satisfaction.
Pre-filled Forms
Reduce manual data entry, speed up transaction processing expedite transactions, less manual entry and minimise errors.
Scripted Guidance
Provide agents with step-by-step instructions and automate repetitive tasks for more efficient resolutions.
Enhancing Operational Capabilities for Quality Service
Streamlining Service Delivery for Excellence Improving operational capabilities involves optimizing interaction volume, minimizing resolution times, and concentrating on intricate customer needs
Handle More Interactions per Hour
By optimizing processes and utilizing technology, organizations can increase the volume of customer interactions managed per hour, enhancing efficiency and service capacity.
Reduce Average Handling Time (AHT)
Strategies like better training, streamlined workflows, and advanced tools can lower the time spent on each interaction, speeding up resolution times and improving customer satisfaction.
Focus on Complex Enquiries
Prioritizing complex customer issues allows for specialized attention and resources, ensuring high-quality solutions and fostering customer trust and loyalty.
Elevating Customer Experience Through Personalization and Connectivity
360-degree Customer View:
Gain a holistic understanding of each customer’s journey, preferences, and interactions to deliver personalized service and support.
Omnichannel Support:
Offer seamless support across all platforms, ensuring customers receive consistent and efficient help regardless of the channel.
Proactive Engagement:
Anticipate customer needs and reach out with solutions and support before issues arise, enhancing satisfaction and engagement.
Enhancing Interactions with Comprehensive Insight and Seamless Connectivity
360-degree Customer View:
Gain a holistic understanding of each customer’s journey, preferences, and interactions to deliver personalized service and support.
Omnichannel Support:
Offer seamless support across all platforms, ensuring customers receive consistent and efficient help regardless of the channel.
Proactive Engagement:
Anticipate customer needs and reach out with solutions and support before issues arise, enhancing satisfaction and engagement.
Empowering Teams: Collaboration, Visibility, and Improved Morale
Real-time Visibility
Enables instant overview of operations, enhancing decision-making and response times.
Internal Chat and Knowledge
Facilitates seamless communication and information exchange among team members.
Performance Metrics and Coaching
Equip agents with immediate access to information and resources, improving resolution speed and accuracy.
Maximizing Team Efficiency and Morale for Exceptional Service
Reduced Training Time
Streamlined onboarding processes accelerate proficiency and deployment of new agents.
Improved Agent Morale
A positive work environment boosts satisfaction and retention rates.
Increased Team Performance
Enhanced collaboration and support lead to higher productivity and service quality.
Scalability:
Enables businesses to adapt and grow their operations efficiently to meet increasing demands without compromising performance or reliability.
Security:
Essential for protecting data integrity and privacy, ensuring safe transactions, and building trust with users and stakeholders.
Integrations:
Facilitates seamless connectivity between different systems or applications, enhancing functionality and user experience through unified solutions.
Customization:
Allows tailoring of features, interfaces, and functionalities to meet specific business needs or preferences, improving usability and satisfaction.
With this new tool, you may improve your helpdesk operations
See what our customer have to say about Teloz
From the moment I signed up for Teloz's services, I knew I was in good hands. Their team was incredibly knowledgeable and responsive, taking the time to understand my business needs and recommending the right solutions to help me achieve my goals.
What really set Teloz apart for me was their unparalleled commitment to customer service. They were always available to answer my questions and provide support whenever I needed it, which made me feel like I had a true partner in my business.
Before Teloz, I was constantly juggling phone calls, emails, and social media messages, often feeling overwhelmed and anxious about missing something important. But Teloz has streamlined all of my customer communications into one easy-to-use platform.
Take your Customer Experience to the Next level with
Teloz Customer Engagement Platform
Frequently Asked Questions
The Unified Agent Desktop centralizes all customer interactions, data, and tools into a single interface. This consolidation allows agents to handle voice, email, chat, and social media interactions seamlessly, improving response times and operational efficiency.
Teloz’s platform provides a 360-degree view of customer interactions, including history and preferences. This enables agents to deliver tailored service and anticipate customer needs, enhancing overall satisfaction.
Yes, Teloz’s Unified Agent Desktop integrates multiple channels (voice, email, chat, social media) into one interface. This allows agents to manage and respond to interactions from different platforms without switching between systems.
The Unified Agent Desktop reduces agent frustration by streamlining access to customer data and tools. Features like real-time visibility, internal chat, and performance metrics help boost morale and productivity, leading to higher job satisfaction and efficiency.
Key benefits include faster issue resolution due to centralized data access, reduced manual entry through pre-filled forms, and improved call resolution. The platform’s integration capabilities and real-time support features enhance overall customer service quality.
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Teloz LTD
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