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Merging Of Helpdesk Management With omni ticketing system
Have automated workflows that will make the workflow more smooth and better for your employees system.
Teloz Call Center Software with Leading CRM Integrations
The topmost Customer Engagement Center Offered By Teloz
Backing With Automated Routing
Improve customer satisfaction with faster response times. Automatically route tickets to suitable agents. Contextual conversations for a better customer experience. It leads to increased productivity and efficiency, which is profitable for any company. This will majorly help companies to boost their sales big time
A typical dashboard for Surveillance
Get a real-time view of your team’s performance. Take action on live interactions and analyze their performance. Make changes to your team’s strategies as and when required. Keep your agents’ productivity productive with Teloz’s unified monitoring dashboard with an omni system.
Artificial Intelligence Technology
With the use of Artificial Intelligence, you can quickly Increase customer engagement and satisfaction. It will help you to reduce customer service costs. In addition, you can quickly improve customer retention. Identify angry and frustrated customers and show them the right solution for it with omni ticketing .
Custom Made with Unified Interface
Serve customers through their preferred communication Automatically create tickets for all customer queries. Keep your agents focused on providing customer support through a single interface. Get real-time updates on ticket status and resolution. In this way, you would be able to provide better services to your customers with ticketing system.
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Some Features of the best omnichannel ticket management
Better Workflows
Reduce response time and customer wait time. Improve customer satisfaction with a faster resolution to their issues. System intelligence and automation capabilities for intelligent handling of requests. Configure thresholds, send automatic notifications, and more with omni ticketing system.
Contact Center Integration
Teloz is easy to use and can be integrated with other popular business tools. The Teloz customer support ticketing system has APIs for agents productivity with omni ticketing system. Teloz offers a suite of features to manage customer interactions. Teloz integrates with workforce management systems and CRM software and omni .
Custom Made for Business
Get a customized CRM solution to suit your specific business needs. Define your business-specific configurations, create rules, and configure dashboards and reports according to your preferences. Omni ticketing system helps to manage customer prompts specific to your industry or line of business for a more personalized customer experience.
Large Scale Alliance Possibilities
Keep your team in the loop with live interactions. Broadcast important messages without disrupting call flow. Get help from your fellow agents when stuck on a query. Perform actions on live interactions without impacting customer experience.
Some Important Features Which Your Company Will Need
Service Level Agreements
Keep your customers informed of service delivery windows and commitments. Set up automated trigger campaigns to notify your teams of SLA breaches.
Ticket Labeling
Please keep your tickets organized and easy to find with our labeling system. Automate workflows to speed up your customer support process.
Automatic Call Distribution
Efficient call routing for faster resolutions. Flexible & robust software for a variety of businesses.
Groups Support
Create dedicated support teams for each customer category. Route customers to most appropriate team quickly.
Interaction With CRM
Keep all your customer data in one place for easy access and analysis. Get real-time updates on customer interactions and activities.
Automated Rules
Automation Rules lets you automate business actions based on the event, time-based triggers, saving time & improving customer engagement.
Omnichannel reporting
On your dashboard, provide graphical data to all of variables such as ticket status, priority, first response time, omni ticketing system,and more.
Omni Routing
To promote a faster response, direct incoming interactions across numerous omni ticketing system to the proper contact centre individual at the appropriate time .
Why Choose Teloz For Customer Support?
Customer Interaction Expertise
Improve customer engagement by automating customer interactions across omni ticketing system. Reduce customer support costs by up to 50%. Automate and personalize customer interactions in real time. As a result of omni ticketing system, increasing CSAT scores and loyalty with happier customers will also improve your brand image.
Various Modes of Distribution
Keep your data completely secure with our on-premise call center software deployment option. Control who has access to your data and how it is used with our tight security measures. Pay only for the resources you use without investing in infrastructure. Add or remove agents as your business needs to change.
Trusted By Brands Worldwide
Teloz has been trusted by over 2,000 brands across 60+ countries for their customer engagement needs. Teloz’s technology is the most advanced and reliable industry, providing businesses with an edge over their competitors. We have our business activities all around the world.
End To End Security
Compliance with industry-leading security certifications (PCI DSS, ISO 27001, ISO 27018) Rigorous product development and delivery process, including end-to-end internal testing and periodic VAPT certification Adherence to CVSS for vulnerability management.
See what our customer have to say about Teloz
Teloz's Helpdesk Ticketing System provides an efficient way to manage customer inquiries and support requests. The system allows businesses to create, assign, and track tickets, ensuring that customer issues are addressed in a timely manner. The Helpdesk Ticketing System allows businesses to customize workflows to match their specific needs.
Hazel N. LyonCEO 
This includes creating custom ticket statuses, assigning tickets to specific agents or teams, and setting up automatic notifications for specific events. Teloz's Helpdesk Ticketing System supports multiple communication channels, including email, phone, and chat. This ensures that customers can contact the business using their preferred method, which improves the customer experience.
May J. PalaciosCEO Teloz provides excellent support for its customers, with a responsive and knowledgeable team that is always available to help with any issues or questions. This ensures that businesses can rely on the system to function smoothly and efficiently, without any interruptions or downtime.
Elsa J. FlynnCEO Take your Customer Experience to the Next level with
Teloz Customer Engagement Platform
Frequently Asked Questions
An omni ticketing system integrates multiple communication channels into a unified platform, allowing for seamless ticket creation and management. It improves customer service by automatically routing tickets to the right agents, reducing response times, and enhancing efficiency.
Teloz’s omni ticketing system automates ticket routing and provides real-time updates, which speeds up issue resolution and ensures contextual conversations. This leads to faster response times and a more personalized customer experience, boosting satisfaction.
Yes, Teloz integrates with various CRM and helpdesk systems, including Zoho, Microsoft Dynamics, Freshdesk, Zendesk, and more. This ensures a seamless flow of information and enhances overall productivity and efficiency.
AI in Teloz’s omni ticketing system helps in increasing customer engagement and satisfaction by identifying and addressing customer sentiment, predicting needs, and automating routine tasks. It also helps reduce service costs and improve retention.
Teloz supports large-scale operations by providing features like live interaction monitoring, automated workflows, and custom rules. It allows for efficient management of high ticket volumes and ensures that teams remain informed and responsive.
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