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DIGITAL CX - ENGAGE DIGITAL
Teloz Digital Customer Engagement Platform
Reach more customers through 20+ digital touchpoints. Connect with customers across all channels, including custom channels. In real-time, engage with customers on the web, social media, and messaging apps.
Get help quickly whenever and from wherever you want to
Enjoy better quality with an open platform
Connect with tools you're familiar with using open APIs and webhooks. Scale your business instantly with a reliable and secure platform with digital customer engagement.
Have complete details to enhance productivity
Increase customer satisfaction with AI-driven sentiment analysis. Get real-time insights to improve agent and contact center performance. Customizable dashboards and reporting for a complete view of performance
Get involved across multiple channels
Keep all customer interactions in one place for easy reference and response. Respond to customers quickly and effectively, regardless of the channel they use. Manage all customer interactions from a single platform, no matter how many media they use with digital customer engagement.
Enhance Digital Customer Engagement
Chatbots and AI routines can free up your agents to focus on higher-value activities, like complex cases or providing customer service that requires a human touch with digital customer engagement.
DIGITAL CHANNELS
You are where your customers are
Connect with customers on the channels they use most. Reach more people in less time with automated messaging.
Provide social media support
Save time by letting us manage all of your social media interactions. Boost your online visibility with engaging, well-timed content.
Be more approachable
Have One customer service chat across all channels like WhatsApp, Facebook Messenger, Apple Messages for Business, Instagram Direct Messages, Google Business Messages, and more Chat with your customers on the device they are most comfortable using
Stay in touch through all the channels
Quick and easy customer service integration across channels. Resolve customer complaints and issues faster. Higher customer satisfaction from providing seamless support with digital customer engagement.
CHATBOTS
Have a quicker response time
Quickly gather customer information before passing it off to an agent. Free up time for agents to handle more complex inquiries. Minimize response times and enhance customer satisfaction with digital customer engagement.
Find the perfect one
Boost employee productivity with the help of this feature. As a result, getting more leads and closing more sales will increase profit in the long run.
Provide Virtual Assistants
Reduce the amount of time customer service agents spend on simple tasks. Increase the number of customers your customer service team can handle.
Have new customer channels
Increase sales and conversions through intelligent conversation. Native integration with dialog flow for easy setup. Connect with more customers through chatbots
ANALYTICS AND REPORTING
Study the complete customer experience
Get real-time insights and data-informed recommendations. Fix problems and improve customer experience quickly. Collect feedback from any channel – web, in-app, email, phone, chatbot
Have a 360-degree view of data
Customize dashboards to see what matters most to you. See how your team is performing compared to industry benchmarks
Identify trends on every channel
Monitor customer sentiment and trends as they happen. Identify opportunities and optimize campaigns as they develop.
TELOZ UCAAS INTEGRATION
Get in touch with experts across your company
Increase agent productivity with team messaging built into your digital engagement platform. Easy integration with Teloz’s leading cloud communications platform
All that you need to solve problems quicker
Recommend Reverts
Respond to more customer inquiries in less time, with intelligent recommended
Approvals & Transfer
Keep customers happy by responding quickly and efficiently to their inquiries.
Collaborate identities
Detect and merge customer profiles across different digital channels.
Establish a better routing
Increase agent productivity by routing messages to the agents best equipped.
Get involved visually
Solve customers’ problems without waiting or talking to multiple people on hold.
Connect with your favorite app
Reduce or eliminate the need for data entry and double handling.
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Teloz LTD
- +1 914-999-6826
- Contact Us
- www.teloz.com
- Office Address
ROOM 409, BEVERLEY COMMERCIAL, CENTRE, 87-105 CHATHAM ROAD
SOUTH, TSIM SHA TSUI, KOWLOON
HONG KONG
