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Manualize your contact center video call
Speed up problem solving by allowing customers to communicate with agents via contact center video call. Build trust with customers by enabling them to see and talk to the agent they’re communicating with contact center video call.
Teloz Call Center Software with Leading CRM Integrations
Reasons to use Video Contact Center
You can now work from home and extend the work-from-home policy to the end of 2021. Hybrid setup is becoming a reality post-pandemic, where people will work from home and come into the office for meetings or phone calls. Remote is no longer a fad but has become the new Normal. Physical meetings are more efficient for communication than voice, chat, email, and bots with contact center video calls.
Various Methods to use Teloz's video contact center help to boost digital sales and customer service
Higher efficiency & Quality Monitoring
Efficient quality monitoring. Get real-time insights into video chat quality, assess agent performance, troubleshoot issues quickly, and improve customer satisfaction. This ultimately boosts company efficiency.
Conduct virtual meetings
Efficient virtual communication. Eliminate the need for travel and scheduling conflicts with virtual meetings. Enjoy more relaxed, productive, and engaging conversations with customers.
Gain customer's confidence by manualizing the contact center
Enhanced customer support during crises. Address customer concerns during challenging times, reduce costs with a video contact center, and improve customer satisfaction, leading to increased company productivity.
Boost first-call resolutions and NPS.
Efficient customer support. Improve first-call resolution, reduce response times, and facilitate real-time information exchange. Video calls can also help prevent misunderstandings regarding data sales.
Teloz - your perfect choice for benefits of video Contact Center
Live Monitoring
Efficient customer service and agent development. Enhance customer service quality, monitor video calls for continuous improvement, and gain valuable insights through in-depth reporting.
Video Chat Ticketing
Efficient customer support. Video chat enhances communication, reduces support time and costs, and provides a comprehensive overview of customer requests to solve error.
Screen Sharing
Enhanced customer support. Screen sharing and co-browsing facilitate real-time information exchange between agents and customers, improving support for leading companies.
Easy Video Calls
There is no need to install any software or app. Supports browsers on both PC and Mac with enhanced crystal clear video and audio Quality. This makes work very easy.
Teloz for Video Contact Center
Trusted by brands worldwide
Teloz offers omnichannel customer engagement for a seamless customer experience. You can increase customerlifetime value with powerful retention marketing. We have a presence across major countries worldwide with contact center video calls.
Better video platform potential
Teloz has video capabilities that work on low bandwidths. Has a Video KYC solution that the best brands are using. Can handle media flawlessly. This will help you to use media in a much better way with video calls.
Enterprise-grade encryption
It provides enhancement. You with robust functionality and attributes. Continual development and also offers conformity with global standards. This is very important for all companies and must be addressed.
Customer engagement space
Provide delightful customer experiences across channels. Boost sales and conversion rates with powerful engagement strategies. Automate customer service and support processes for better efficiency. Gather all the payments quickly and effectively through combined collections solutions.
High-Quality Video Monitoring & reporting
Real-time tracking of agent performance. Customizable dashboards for campaign-level metrics. Score agents on relevant parameters. This will help the company to be more productive at work with a contact center.
Pay only how much you use
Reduce CAPEX costs. Scale in a cost-effective way with no long-term commitment. In this way, you can avoid paying extra charges, and you have to pay only for the services you have used with center video call center agents.
Teloz's contact center video call features
Video Conferencing
Add notes and disposition.
Video Call Scheduling
Quality Monitoring
Video Enabled Ticketing
Video Chat Recording
CRM on video chat
Enterprise-grade Security
See what our customer have to say about Teloz
From the moment I signed up for Teloz's services, I knew I was in good hands. Their team was incredibly knowledgeable and responsive, taking the time to understand my business needs and recommending the right solutions to help me achieve my goals.
What really set Teloz apart for me was their unparalleled commitment to customer service. They were always available to answer my questions and provide support whenever I needed it, which made me feel like I had a true partner in my business.
Before Teloz, I was constantly juggling phone calls, emails, and social media messages, often feeling overwhelmed and anxious about missing something important. But Teloz has streamlined all of my customer communications into one easy-to-use platform.
Take your Customer Experience to the Next level with
Teloz Customer Engagement Platform
Frequently Asked Questions
What is Teloz's Contact Center Video Call Services?
Teloz’s Contact Center Video Call Services is a platform that allows companies to conduct video calls with their customers through a web browser, without requiring the installation of any additional software or plugins.
Can Teloz's Contact Center Video Call Services be integrated with other systems?
Yes, Teloz’s Contact Center Video Call Services can be easily integrated with other systems, such as CRM software, ticketing systems, and other communication channels like chat, email, and phone.
What are the key features of Teloz's Contact Center Video Call Services?
Some key features of Teloz’s Contact Center Video Call Services include video conferencing, screen sharing, co-browsing, real-time messaging, call recording, and analytics. These features are designed to enhance the customer experience and improve agent efficiency.
Is Teloz's Contact Center Video Call Services secure?
Yes, Teloz’s Contact Center Video Call Services is highly secure and complies with industry standards such as GDPR and PCI-DSS. The platform uses end-to-end encryption and has multiple layers of security to protect customer data and ensure privacy.
How does Teloz's Contact Center Video Call Services help businesses?
Teloz’s Contact Center Video Call Services helps businesses by enabling them to provide personalized and efficient customer support through video calls. This not only improves customer satisfaction but also saves time and resources for the business. Additionally, the platform provides valuable insights and analytics that can help businesses optimize their customer service operations.
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Teloz LTD
- +1 914-999-6826
- Contact Us
- www.teloz.com
- Office Address
ROOM 409, BEVERLEY COMMERCIAL, CENTRE, 87-105 CHATHAM ROAD
SOUTH, TSIM SHA TSUI, KOWLOON
HONG KONG
