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Helen J. Riordan
Introducing the latest addition to Swadeshmboile’s arsenal of powerful tools – our new partnership with Teloz, the leading cloud contact center services provider.
- SwadeshMobile
Swadeshmobile's Partnership with Teloz's Services
They has formed a partnership with Teloz to leverage their robust cloud contact center services. This partnership aims to enhance their customer service capabilities by incorporating Teloz’s advanced cloud-based solutions.
Teloz’s cloud contact center services provide a scalable and flexible solution for managing customer interactions across multiple channels, including voice, email, chat, and social media.
HOW TELOZ HELPED OUT
SwadeshMobile
SwadeshMobile, a leading bulk SMS service provider, faced several challenges in delivering its services to customers due to outdated technology and lack of infrastructure. To address these issues, they approached Teloz cloud contact services, for help.
We worked closely with them to understand their requirements and customized a comprehensive cloud-based solution to meet their needs which includes number of features in it.
About US
Founded in 2010, SwadeshMobile was created to provide affordable and high-quality SMS services to businesses of all sizes. Our founders recognized the potential of SMS as a powerful communication tool and set out to create a platform that would enable businesses to harness its full potential.
Overview
They has established itself as a trusted partner for organizations looking to streamline their communication processes and reach their audience with ease. Their services include promotional SMS, transactional SMS, two-way SMS, voice SMS, and missed call alerts.
Solution
Swadeshmobile has formed a partnership with Teloz to leverage their robust cloud contact center services. This partnership aims to enhance Swadeshmobile’s customer service capabilities by incorporating Teloz’s advanced cloud-based solutions.
Benefit
Partnering with Teloz provides SwadeshMobile with a range of benefits, including the ability to offer clients a comprehensive communication platform that includes SMS, voice, video, and chat services. This allows businesses to engage with their audience.
Results
Swadeshmobile has formed a partnership with Teloz to leverage their robust cloud contact center services.
Achivement
Since partnering with Teloz, SwadeshMobile has seen a significant improvement in the effectiveness and reach of our communication solutions.
Positive FeedBack
Our clients have provided us with positive feedback on the effectiveness and reliability of our communication platform.
Solution Process
Our partnership with Teloz involved a thorough solution process that included understanding our client's communication needs, developing customized solutions, and integrating Teloz's cloud contact solutions with our SMS services.
Future Plan
As we move forward with this partnership, our future plans include continuing to enhance our communication platform with new features and capabilities, such as AI-powered chatbots and advanced analytics. We also plan to expand our services to new industries and geographies, enabling us to reach even more businesses and help them achieve their communication goals.
Explore implementing new features and functionalities to their devices and services.
Involve settIing up a dedicated call center where customers can reach out for assistance.
Multiple channels of communication, such as phone, email, and chat support.
SwadeshMobile will prioritize security and privacy by implementing end-to-end encryption for messages.
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