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BPO Call Center Software
By BPO software automating many tasks traditionally done manually, BPO’s software helps businesses save money regarding both person-hours and labor costs.
Teloz Call Center Software with Leading CRM Integrations
Reasons to have a Contact center for BPO
Use Omnichannel with BPO software
Provide Omnichannel customer experience. Have higher agent agility and efficiency. Resolve customer grievances instantly. Perfect amalgamation with existing channels is also possible. Teloz can help you with provide an adequate amount of amalgamation options that benefit your company.
Enterprise Grade Feathers
Keep your BPO software at the peak performance. Get enterprise-grade attributes for your BPO software. Higher efficiency and productivity with automated dialers. Deliver superior customer service with the IVR system. Stay informed with all of real-time monitoring and extensive reports.
All-in-one solutions BPO software
Get the most flexible solution that will fits your business’s specific needs. Benefit from a highly robust and efficient solution with BPO software that is also cost-effective. Streamline your business workflow with ease. Choose between on-cloud and on-premise solutions, which is the most suitable for your organization.
Performance Management
BPO software helps you to Keep track of all of your contact center’s agent productivity. Boost agent productivity by shuffling them between queues. Supervisors can always help in managing their contact center without being in the same room. Quick and easy installation without any hassle.
Call Center Software Features
Merged Agent Desktop
Self Service Portal
IVR System
Data Safety
Omnichannel Potential
Intelligent Routing
Reporting & Dashboards
CRM Integration
Lead Management
Ticket Prioritization
Click-to-dial
Live Monitoring
Number Masking
Auto Dialer
Incoming Calls
Recording of calls
Bot Management
Outgoing Calls
SLA Management
Sentiment Analysis
Reasons to choose Teloz
Trusted Worldwide
A patented, context-aware engagement engine that understands customer intent and drives interactions in real-time. The only solution to offer omnichannel support with chat, voice, social media, SMS, and email across the globe.
The facility of working from wherever you want to
Save on office space and additional costs of having a physical contact center. Get more out of your agents by letting them work in comfortable surroundings. Higher flexibility for both the agents and the supervisors. More straightforward to handle remote workers than those in a traditional contact center setting.
Payment Plans
Minimize CAPEX costs and scale in a pocket-friendly way. Scale up and down depending on the process requirements. No long-term contract or commitment. It is easy to use with fast implementation. This way, teloz will give enough flexibility in terms of payment options.
No Infrastructure Issues
Reduce downtime and lost productivity with our extensive IT infrastructure reports Recognize the causes of low productivity and fix them. Have higher customer satisfaction with stable internet connectivity. Keep your agents connected with minimal bandwidth.
Goal Centric Support
Fully customizable to your specific needs. It leads to rapid distribution in less than 48 hours. Get up and running with little or no disturbance to your business. Highest quality of customer service delivered by our team of experts. This will generate a good amount of efficiency amongst your employees.
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Teloz LTD
- +1 914-999-6826
- Contact Us
- www.teloz.com
- Office Address
ROOM 409, BEVERLEY COMMERCIAL, CENTRE, 87-105 CHATHAM ROAD
SOUTH, TSIM SHA TSUI, KOWLOON
HONG KONG
