Increase agent productivity and morale with virtual contact center solutions that is easy to use. Protect your customer data with a secure platform that meets all compliance standards. Enable remote agents to work from anywhere with an internet connection.
Teloz virtual contact center solutions basically manages the outbound and inbound calls automatically. It has cutting-edge technology and VoIP capabilities to handle customer calls efficiently. In addition, our platform is packed with tools to help your staff perform better and take your business to the next level.
Our efficient virtual contact center is no longer necessary to install and maintain expensive equipment and infrastructure. Instead, you only need a solid internet connection, the right tools, and support to ensure continuous customer service.
You can get a fully functional contact center up and running in a matter of hours without additional hardware since we have a cloud based. In addition, you can tailor your call center to suit your company’s requirements. Our free trial solution also results in lower costs and easier installation.
You can train your agents more successfully and efficiently with our software’s many features. Agents can effortlessly connect with each other using our internal chat feature, even when they are on a live call flows. As a result, agents can get all the data they require from a single dashboard.
You can instantly and easily enable your company’s connections and add-on capabilities to succeed. Within a few days, your virtual contact center will be operational, guaranteeing you never go without the necessary tools and resources to take care of your customer experience.
With the help of this practical tool, supervisors can keep an eye on ongoing calls so they can quickly step in if there are any issues. As a result, with call tracking you can guarantee that calls are of the finest quality.
We at Teloz recognize the value of your time. So we created a cutting-edge product to reduce waiting times so you can avoid waiting in line by scheduling a callback or holding your place in the queue.
Using our resource management tool, you can move agents around to various campaigns in real time during high traffic. You can be sure that your clients are receiving the excellent care available in this manner.
With the help of our mobile app, you can quickly access dashboards and get a detailed analysis of your call center's operation. Additionally, our app makes it simple to solve any issues that could occur.
You can arrange a callback remotely with, callback tool to avoid being placed on hold. You can pick the time that suits you the most. Be sure that your call will be answered at home, work, or on the go.
You can make high-quality calls using Teloz, a web-based platform, even if you have a weak internet connection. Consequently, you can be worry-free and always stay in touch with your loved ones.
Teloz provides a range of communication methods so you can connect with clients on the platform of their choice. Teloz has covered, whether it's a voice call, email, WhatsApp, Facebook, or Twitter.
Teloz enables agents to connect from any location or device. It makes it simple for agents to stay in touch while on the go and allows managers to keep an eye on agent activity from any location.
With Teloz your data security and client privacy are guaranteed to be maintained. For companies that need secure data storage and transfer, our certified multi-layered secured traditional call center solutions environment is the ideal option. You can trust Teloz to keep your customer's data safe and secure.
Teloz offers a secure virtual application and environment to meet your needs for a contact center. Thanks to our secure virtual environment, you may feel confident knowing that your operations and data are safe and secure with our
fully featured contact center.
Your agents will immediately pick up on how to efficiently use this versatile, user-friendly tool because of its ease of use. Additionally, it provides all the tools they require, such as call forwarding, call recording, automatic call distribution, and more, to deliver exceptional customer service.
The Teloz App ensures that your clients are always connected to the best-suited agent for their needs based on competence or consumer buying history. In addition, virtual contact center consumers won’t have to repeat their questions because the Teloz App automatically connects them to the last person they spoke to, resulting in faster query responses and happier customers. Utilize the Teloz Contact Center App to your advantage and provide your clients with the first-rate service they deserve.
Teloz Application Infrastructure Management provides a detailed overview of all systems, gadgets, and environments. You can immediately spot and fix problems as they appear. contact center solutions will value the qualitative and quantitative feedback Teloz offers, making it the ideal choice for any business wishing to upgrade its distant IT infrastructure.
Your representatives will always have access to the data they require through our CTI integration, which also enables them to merge, divide, or transfer a conversation to another agent without losing any context with virtual contact center solutions. Additionally, our simple interface makes it simple to modify any details that need to be changed. Your CRM is updated immediately with every change in virtual contact center solutions.
Teloz software makes it simple to manage remote staff. No matter where your virtual agents are situated or what telephony system they are employing, you can obtain a single view of them all with Teloz. Additionally, thanks to our flexible login system, you can connect using various devices or interfaces, allowing you to monitor your operations continuously. Additionally, Teloz makes it simple to expand your remote staff if necessary virtual contact center solutions.
Teloz is the ideal option to boost your team’s output. You can configure dialing strategies based on preset criteria using our auto-dialer software and virtual contact center solutions. Your agents may concentrate on pressing issues by doing away with repetitive chores. Our lead assignment function guarantees that calls are forwarded to the best agent on duty of virtual call center solutions.
With Teloz, you won’t ever miss a beat or a possible sale. Additionally, by setting up callbacks for reasonable periods, you may fix problems effectively and promptly by setting up callbacks for appropriate periods and virtual contact center solutions. Not to mention, the option for reporting missed calls makes sure you’re always on virtual call center solutions point.
ROOM 409, BEVERLEY COMMERCIAL, CENTRE, 87-105 CHATHAM ROAD
SOUTH, TSIM SHA TSUI, KOWLOON
HONG KONG