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Cloud-Based Contact Center
Enjoy a Superior customer service experience. Have Improved customer loyalty and retention. Enable Increased sales and business growth. 24/7 customer support by our support team with Cloud-Based Contact Center.
Teloz Call Center Software with Leading CRM Integrations
Voice Services For Cloud-Based Contact center
Reach more customers with intelligent routing options that direct calls to the best agent for each customer. Transform calls into customer engagement opportunities with powerful tools like chatbots and IVR with Cloud-Based Contact Center.
Auto dialer
Connect with more prospects in less time. Increase the number of live connections and Reach more customers through predictive dialing. Get real-time activity reports to track your campaign's progress with Cloud-Based.
Web RTC
Increase customer satisfaction by providing instant support through voice communication. Achieve faster issue resolution and shorter call wait times with real-time voice communication with Cloud-Based Contact Center.
Calling Options
Stay professional and in control during calls. Efficiently manage customer interactions. "On-call" Options provide features that make it easy to handle customer interactions in a professional and polished with Cloud-Based.
Call Position
Keep a record of all the calls for future reference. Configure call disposition options so that the details of every call are retained and made the available to all of the teloz stakeholders.
Routing Capabilities of cloud contact center With Teloz
Number Hiding
Preserve customer privacy by encrypting their number. Maintain business relationships by masking customer and vendor numbers. Eliminate the need to store sensitive data in an insecure location
IVR
Allow customers to help themselves without waiting for an agent on hold. Customers can make payments and access account information easily and quickly through the interactive voice response system.
Call Forwarding
Increase customer satisfaction by ensuring that agents are always available. Improve employee productivity by allowing them to work from home. Keep customers on hold for shorter periods.
Automatic Call Dispensation
Increase customer satisfaction by routing them to the best agent for their needs. Improve first call resolution rates with intelligent Routing. Reduce training time and costs with pre-built call scripts
Skill based Routing
Reduce customer wait time by routing them to the most qualified agent for their needs. Improve first-call resolution rates by matching customers with the best possible agent for their needs.
Teloz Agent Empowerment
Arm your customer service reps with the tools they need to exceed customer expectations. Empower your agents with the resources they need to solve customer queries on their own with Cloud-Based Contact Center.
One common viewpoint
Get a 360-degree view of customer interactions to ensure the agents are well informed and able of handling the queries effectively. Improve customer support service with a better understanding of customer history, preferences, and behavior
Knowledge
Resolve customer queries quickly and satisfactorily. Cut down on time taken to resolve questions. Agents can refer to an information bank for accurate responses. Keep customers happy by resolving their queries speedily
Lead Categorization
Sort and filter all the data in real-time according with that specific needs. Also get alerts for all the essential queries daily on priority. Keep an check on urgent tasks on the way without losing your focus on other priorities work.
Teloz CRM Integrations
Keep all customer data in one place for easy access and analysis. Improve customer service response times by having all customer data available in real time with Cloud-Based Contact Center.
Zendesk
Eliminate the need to search through long email chains or customer data files to find information on a customer service request. Instead, provide customer service reps with the most up-to-date information on a customer service request by integrating with Zendesk .
Zoho
Make use of the customer information to provide a better support experience. Build trust with customers as you can view their entire purchase history and contact details. Resolve customer queries faster as all the data is available at your fingertips.
Sugar CRM
Keep customer data synchronized and accessible from one place. Improve customer service by providing a strong access to customer history and account details. Speed up sales cycles by having all the customer information at your fingertips.
Freshdesk
Equip your agents with everything they need to deliver a seamless customer experience. Seamlessly integrate Teloz Engage with Freshdesk. Get an exceptional customer experience. Equip your agents with everything at their fingertips.
Reporting & Keeping a watch
Stay ahead of the competition by optimizing your KPIs. Gain valuable insights into your customer service performance. Make changes quickly and efficiently based on real-time data with Cloud-Based Contact Center.
Crucial Hour Control
Keep your agents available and ready to take calls during rush hours. Ensure that you never miss a call due to an unavailable agent. Lessen the load on your agents during peak hours
Administrator Dashboard
Keep track of your team's performance on relevant metrics. Easily identify areas for improvement. Get alerted when team members are not meeting expectations. Improve customer service through better team performance
Voice Logger
Call recording can help improve customer service and compliance. It can use recorded calls for training and development purposes. Recording calls can help identify areas for improvement
Live Surveillance
Monitor real-time customer interactions to ensure quality service. Identify and address negative customer feedback quickly. Coach agents to provide better customer service and productivity.
See what our customer have to say about Teloz
From the moment I signed up for Teloz's services, I knew I was in good hands. Their team was incredibly knowledgeable and responsive, taking the time to understand my business needs and recommending the right solutions to help me achieve my goals.
What really set Teloz apart for me was their unparalleled commitment to customer service. They were always available to answer my questions and provide support whenever I needed it, which made me feel like I had a true partner in my business.
Before Teloz, I was constantly juggling phone calls, emails, and social media messages, often feeling overwhelmed and anxious about missing something important. But Teloz has streamlined all of my customer communications into one easy-to-use platform.
Take your Customer Experience to the Next level with
Teloz Customer Engagement Platform
Frequently Asked Questions
A Cloud-Based Contact Center enhances customer service by providing 24/7 support, improving customer loyalty, and enabling business growth. It offers intelligent routing, real-time voice communication, and CRM integrations to streamline operations and boost efficiency.
Teloz utilizes smart routing and skill-based routing to direct calls to the most qualified agent, reducing wait times and improving first-call resolution rates. It also features IVR and automatic call dispensation for better customer management.
Teloz empowers agents with a 360-degree view of customer interactions, a comprehensive knowledge base, and real-time lead categorization. These tools help agents resolve queries quickly and efficiently, improving overall customer service.
Teloz integrates with CRM platforms like Zendesk, Zoho, Sugar CRM, and Freshdesk to centralize customer data. This integration allows agents to access up-to-date information quickly, improving response times and service quality.
Teloz provides tools like an administrator dashboard, voice logger, and live surveillance to track performance, monitor real-time interactions, and ensure quality service. These tools help in optimizing KPIs, training agents, and addressing customer feedback promptly.
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Teloz LTD
- +1 914-999-6826
- Contact Us
- www.teloz.com
- Office Address
ROOM 409, BEVERLEY COMMERCIAL, CENTRE, 87-105 CHATHAM ROAD
SOUTH, TSIM SHA TSUI, KOWLOON
HONG KONG
