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Have an Enterprise Ready Remote Call Center software
Deploy quickly and easily with omnichannel support. Connect seamlessly to your leading Remote Contact Center Benefit from virtual collaboration and monitoring features. Keep your data secure with PCI DSS compliance.
Teloz Call Center Software with Leading CRM Integrations
Teloz Establish a good customer relationship
Enhanced Customer Support Efficiency
Improved customer satisfaction and reduced costs. Faster, more accurate responses and self-service tools lead to happier customers.
Team Alliance
Enhanced customer experience. Faster responses, accurate information, and self-service options lead to happier customers and lower costs.
Having Remote IT & Ops Governance
Business continuity and centralized control. Our platform enables remote IT and operations management for uninterrupted business operations.
Using Teloz's for business expansion and smooth operations
Work Mode selection capability
Allow your supervisors to track the performance of your agents in both work modes and make data-driven decisions. Enable your agents to have more flexibility and comfort with their work. Decrease the chances of network failure disrupting work. Save time and money by not having to be at an office physically.
Faster Distribution
Deploy your contact center in days rather than weeks or months. Benefit from fortnightly product advancements and robust product development. Focus on delighting your agents and customers. Remote contact center set up in days, fortnightly product advancements, and complete product development.
A 360-degree approach for infrastructure management
Get a 360-degree view of all your remote systems, devices, and environments with Teloz’s Remote Contact Center Infrastructure Management Software. Monitor up to 15 parameters to overcome the unique challenges of managing IT infrastructure remotely. Resolve issues faster with proactive alerts and notifications customized for your remote IT infrastructure.
Have complete control with a centralized contact center
Gain a unified view of all contact center operations, no matter where your agents work. Keep your contact center running smoothly and predictably, even during high call records volume or staff shortages. Scale your contact center operations up or down as needed without worrying about the infrastructure requirements.
Login Anytime, Anywhere
With the freedom to log in from anywhere, your contact center agents can work from any device and browser. This helps them stay connected with their work even when not in the office. In addition, your contact center agents can work comfortably from home or any other environment.
The first mobile contact center app
Improve customer experience with enterprise-grade virtual phone call center software. Onboard new agents quickly and easily. Smooth customer service with an easy-to-use interface. Keep customer data secure with robust security features. Enhanced customer experience with the same level of security.
Optimum Management
Keep track of your agents’ productivity. The configurable time limit for inactivity before the session automatically logs out. Get insights on why our disrupted sessions. Increased agent productivity. Keep your agents productive and logged in. Avoid disruptions and keep sessions active. Capture precise insights on Virtual Call Center solutions.
Message, Video, Phone, SMS, Chat, and CRM All In A Single App.
Fix up Remote Contact Center with Teloz
AI-powered contact center
AI-powered contact center solutions for omnichannel customer service. Easy integration of chatbots, voice bots, and machine learning technology. Support various channels, including voice, email, live agent, SMS, video, and social media.
Enterprise-grade Outgoing Dialer
Enjoy high advanced call connections and improved conversion rates. Speed up your handling of inbound calls and outbound center operations. Automate your outbound calling process. Add an autodialer to your Remote Call Center software.
Modes of Distribution
Cloud-Based
Teloz’s Cloud-based contact center software is highly scalable and can easily be expanded as your business grows. Eliminate infrastructure costs associated with traditional contact centers by going cloud-based.
On-premise
Have complete control over your call center security. Get customized call center software to fit your needs perfectly. Quickly scale your call center as your business grows to Reduce or eliminate dependence on 3rd party hosting.
PCI DSS Compliant
Protect customer data with the industry’s best security practices. Comply with regulations and standards for protecting cardholder data. Safeguard your customers’ information with certified cloud environments. Benefit from our expertise in PCI DSS compliance.
Virtual Alliance & Surveillance
Improve team collaboration and communication to boost productivity. Create a healthy and conducive remote working environment. Allow agents to have a one-on-one internal chat with other agents or seek help from supervisors. Supervisors can communicate with the team at large by broadcasting messages.
Some Important Features of a full-fledged remote contact center solution
Web RTC
Effortless softphone setup. No software or hardware installation needed. Secure information transfer and web-based interface for easy management.
Integration with CRM
Two-way data sharing between CRM and Teloz for improved customer support and marketing. Compatible with leading CRMs for optimal performance.
ACD
Efficient call routing. Teloz's ACD software speeds up customer service by routing calls to the best agents. Its flexible and user-friendly interface makes it easy to use.
IVR
Efficient call routing. Reduces wait times, improves first-call resolution, and eliminates extra staff. Optimizes customer satisfaction and operational efficiency.
Omnichannel Reporting
Analyze customer journeys. Understand customer interactions, optimize marketing, and create personalized dashboards. Drive customer satisfaction.
Communication Resolver
Enhanced customer engagement and support. Maintain conversation context, view all interactions, track engagement, and resolve issues smoothly & efficiently.
Omni Routing
Efficient omnichannel routing. Omni routing provides a unified platform for managing customer interactions across various channels, ensuring efficient routing.
Automation Rules
Efficient automation. Automating tasks speeds up customer service, reduces wait times, and improves first-call resolution. Rule-based automation enhances.
Reasons to go ahead with teloz's services
Extensive Reporting
Resolve customer tickets quickly with automated prioritization. Deliver a personalized customer experience with sentiment analysis. Get actionable insights into your customers' emotions.
Flawless Integration
Eliminate the need for multiple systems to manage your customer interactions. Manage all customer interactions in one place. With your existing systems for a seamless experience.
Trusted by brands worldwide
Teloz is the leading customer engagement platform trusted by global brands. It provides omnichannel customer engagement for brands across different verticals and industries.
Flexibility and Control
Define your business-specific configurations. Create work from Anywhere rules to manage customer interactions. Configure your dashboards and reports to track progress.
See what our customer have to say about Teloz
From the moment I signed up for Teloz's services, I knew I was in good hands. Their team was incredibly knowledgeable and responsive, taking the time to understand my business needs and recommending the right solutions to help me achieve my goals.
What really set Teloz apart for me was their unparalleled commitment to customer service. They were always available to answer my questions and provide support whenever I needed it, which made me feel like I had a true partner in my business.
Before Teloz, I was constantly juggling phone calls, emails, and social media messages, often feeling overwhelmed and anxious about missing something important. But Teloz has streamlined all of my customer communications into one easy-to-use platform.
Take your Customer Experience to the Next level with
Teloz Customer Engagement Platform
Frequently Asked Questions
What is Remote Contact Center Software Service?
Remote Contact Center Software Service is a cloud-based platform that enables businesses to manage their customer interactions and support services remotely. The solution includes a range of features such as virtual call routing, workforce management, real-time analytics, and quality management tools.
How does Teloz's Remote Contact Center Software Service help businesses manage remote agents?
Teloz’s Remote Contact Center Software Service provides businesses with the tools and resources they need to manage remote agents effectively. The solution includes features such as real-time monitoring, call recording, and performance metrics that enable supervisors to monitor agent performance and provide coaching and feedback as needed. This helps ensure that remote agents are able to provide the same level of service as in-office agents.
What are some of the key benefits of Teloz's Remote Contact Center Software Service?
Teloz’s Remote Contact Center Software Service offers several key benefits for businesses, including increased flexibility and scalability, reduced infrastructure costs, improved agent productivity and performance, and enhanced customer experience. By leveraging the solution’s advanced features and capabilities, businesses can provide seamless, high-quality customer service and support, regardless of agent location.
How does Teloz's Remote Contact Center Software Service handle virtual call routing?
Teloz’s Remote Contact Center Software Service uses advanced virtual call routing capabilities to ensure that customer inquiries are directed to the most appropriate agent, regardless of their location. The solution enables businesses to route calls based on factors such as agent skill level, language proficiency, and customer priority, ensuring that customers are always connected to the right agent.
How does Teloz's Remote Contact Center Software Service provide workforce management tools?
Teloz’s Remote Contact Center Software Service provides a range of workforce management tools that enable businesses to optimize agent schedules and productivity. The solution includes features such as forecasting and scheduling, real-time adherence monitoring, and performance analytics, which can be used to identify trends, optimize schedules, and improve agent performance. This helps businesses ensure that they have the right number of agents available to handle customer inquiries at all times.
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Teloz LTD
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ROOM 409, BEVERLEY COMMERCIAL, CENTRE, 87-105 CHATHAM ROAD
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