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Unlock the Secrets
of Your Call
Center Performance
Gather essential insight into contact center success. Gain a competitive edge and reach your productivity goals.
Teloz Call Center Software with Leading CRM Integrations
Provide Optimal Performance in Your Contact Center
Make sure that you provide a superior customer experience with the help of your agents in terms of inbound and outbound performance.
Harness the Power of Contact Center Metrics
Gain a Complete Overview of Your Contact Center’s Operational Metrics and Individual Call Parameters, Including SLA Statistics. Monitor Key Metrics such as Inbound Call Volume & Customer Wait Time with Teloz Dashboards. This is extremely important for increasing efficiency and productivity.
Track Agent Productivity
Teloz’s agent monitoring features allow for tracking of higher productivity with real-time call traffic updates and staff activity monitoring. Important metrics such as call handling time and hold time can be easily monitored to optimize operational efficiency.
Mobile Call Center Empowerment
Get a comprehensive view of campaign performance with Teloz’s most important application. Stay on top of crucial metrics and SLA breaches with real-time monitoring and push notifications. Streamline your contact center operations with Teloz’s powerful mobile call center tracking feature.
Data-Driven Call Center Insights
Teloz offers advanced call center reporting and analytics tools for informed decision-making. Generate customized reports and analyze queue and campaign activities to optimize performance. Empower supervisors with actionable insights to drive success in your call center operations.
Having more than 2500 + Customers Worldwide
Call Volume Optimization
Maximize call center efficiency through data-driven call volume management.
Remote Performance Monitoring
Efficiently track and evaluate the performance of remote agents in real time.
Call Scoring Enhancement
Optimize call quality and training opportunities through Teloz's feature.
Campaign Optimization
Improve marketing campaign performance through analysis and adjustments.
Real-Time Monitoring
Empower supervisors with up-to-date call center data.
Call Reminders
Never miss a call with Teloz's reminder notification feature for agents.
Call History Access
Access customer call history for more contextual conversations
Customizable Reporting
Customizable reporting for tracking and optimizing call center performance
Scheduled Reporting
Automate report delivery to access important information at set times and dates.
SLA Tracking
Track SLA compliance with Teloz's SLA Tracking for call center supervisors.
Call Recording
Recording of both incoming and outgoing calls for better monitoring and improvements.
Voice Logging
Record calls for employee improvement and training staff.
Take your Customer Experience to the Next level with
Teloz Customer Engagement Platform
Message, Video, Phone, SMS, Chat, and CRM All In A Single App.
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Teloz LTD
- +1 914-999-6826
- Contact Us
- www.teloz.com
- Office Address
ROOM 409, BEVERLEY COMMERCIAL, CENTRE, 87-105 CHATHAM ROAD
SOUTH, TSIM SHA TSUI, KOWLOON
HONG KONG
