Menu
Use Sentiment Analysis To Listen to the Voice Of Customers
Our sentiment analysis tool lets you take the pulse of your customer base and understand their true feelings. It is vital information for delivering personalized service and reducing customer complaints. With Teloz, you’ll always be one step ahead of your competition with Sentiment Analysis for Customer.
Teloz Call Center Software with Leading CRM Integrations
Utilize social media to get a sense of what customers think
With the customer care platform Teloz, you can monitor your client’s feedback on social sites like Facebook, Instagram, and Twitter. Doing ‘so can prevent escalations and guarantee your clients’ satisfaction. Providing help in real-time, you may swiftly address any problems before affecting the public’s perception with Sentiment Analysis for Customer.
Teloz Understands the customer's mood
The most recent advancement in customer service technology is Teloz. It analyzes customer interactions and highlights their present emotional condition to offer the best service consistently with Sentiment Analysis for Customer. Any organization that wishes to offer exceptional customer service should use Teloz.
Teloz Understand text expression
The ideal way to learn how clients view your customer service desk is by using the Teloz understand text expression tool with Sentiment Analysis for Customer.. Analyzing their text expressions, you can see how clients feel about your service. You can ensure your consumers are satisfied by using understand text expression.
Heat map feature with Teloz
The heat map feature examines several variables. This facilitates quicker ticket resolution by enabling agents to prioritize tickets and concentrate on the most important ones. To visually highlight urgent issues, the heat index assigns a distinctive color code to tickets that are crucial. You can be sure that your support tickets are being handled successfully and efficiently with Teloz with Sentiment Analysis for Customer.
Teloz - Boost the productivity of your customer support
Single view management
Single View Management is the answer if you seek a customer management solution. Customers may feel confident that their contacts are being handled successfully and efficiently thanks to this potent tool, which provides agents with the knowledge they need to offer the best possible service.
Skilled software
This software is the ideal application for customer service representatives. It offers day-to-day product information so they can easily and swiftly respond to consumer inquiries. As a result, your personnel will be able to deliver superior customer service and raise customer satisfaction levels with this software with Sentiment Analysis for Customer.
Set rules
Set up business rules that will react to the passage of time or the happening of an event. It allows you to concentrate on more crucial issues while Set Rules handles the other details. You won't ever have to be concerned about skipping a beat. You may customize it to meet your unique needs because it is adjustable, whether you want to send out reminders or act on expired tickets.
About Teloz
Your organizations can track call performance and volume with Teloz, divert calls to the suitable operators, and gauge customer satisfaction. Teloz is, moreover, a cost-effective choice. Your business won't ever again miss a customer call, thanks to this helpful tool. You may quickly route calls to the proper agent using its user-friendly interface.
See what our customer have to say about Teloz
From the moment I signed up for Teloz's services, I knew I was in good hands. Their team was incredibly knowledgeable and responsive, taking the time to understand my business needs and recommending the right solutions to help me achieve my goals.
What really set Teloz apart for me was their unparalleled commitment to customer service. They were always available to answer my questions and provide support whenever I needed it, which made me feel like I had a true partner in my business.
Before Teloz, I was constantly juggling phone calls, emails, and social media messages, often feeling overwhelmed and anxious about missing something important. But Teloz has streamlined all of my customer communications into one easy-to-use platform.
Take your Customer Experience to the Next level with
Teloz Customer Engagement Platform
Frequently Asked Questions
Teloz’s sentiment analysis tool assesses customer interactions to gauge emotional tones and sentiments. This helps businesses understand customer feelings, allowing for more personalized and effective service, which can reduce complaints and improve satisfaction.
Yes, Teloz monitors customer feedback on social media channels such as Facebook, Instagram, and Twitter. This real-time monitoring helps address issues promptly and manage public perception effectively.
The heat map feature visually prioritizes support tickets by assigning color codes based on urgency. This helps agents quickly identify and address critical issues, enhancing the efficiency of ticket resolution.
Sentiment analysis interprets customer text and interactions to reveal their emotional state and satisfaction levels. This insight allows businesses to tailor their responses and interventions to better meet customer needs.
Understanding text expression helps in analyzing customer feedback to determine their sentiments towards your service. This enables agents to respond more effectively and ensure higher customer satisfaction.
Products
Quick Links
Follow US
Teloz Social Connect
- Stay up to date with the latest news about Teloz events, special offers and more by connecting with our social media.
Teloz LTD
- +1 914-999-6826
- Contact Us
- www.teloz.com
- Office Address
ROOM 409, BEVERLEY COMMERCIAL, CENTRE, 87-105 CHATHAM ROAD
SOUTH, TSIM SHA TSUI, KOWLOON
HONG KONG
