Teloz employs robust IT security measures, including end-to-end internal testing and periodic third-party certification, to ensure the safety and security of your systems
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Advanced Cloud Contact Center Solution
With Teloz Advanced Cloud-based contact center solution Software, you can begin your path to a higher level of consumer care. You won’t be disappointed with low installation time, enterprise-grade safety, and highly customizable choices.
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- AI Bots
- Cloud Infrastructure
- Omnichannel Customer Engagement
Teloz Call Center Software with Leading CRM Integrations
What does a cloud contact center mean, and how does it work?
Teloz helps enterprises to perform multi-channel customer interactions by providing a suite of software, tools, and cloud-based solutions. Phone calls, multimedia, mail, Text, chat, and other popular methods of communication are all supported.
A cloud based contact centers offers transparency, adaptability, and simplicity of secure authentication with little deployment time and nearly no upfront cost. You can focus on the core activities of your organization while network operators like Teloz handle the hardware component and assure improved reliability and business process.
This is how Cloud Contact Center works
Cloud based contact centers provide a revolutionary approach to customer service. They employ cloud technology so that they can be accessed from anywhere globally. The cloud-based contact centers are a novel solution for organizations to handle phone conversations in the most cost-effective way possible. These services are provided by a third party, meaning you simply pay once rather than every month or year, as with traditional ways. By doing so, businesses may escape the hefty upfront expenses of traditional on-premise call center systems. These services’ features and qualities may be modified to meet the demands of every enterprise, making them an appealing alternative to on-premise choices.
A cloud based contact centers system generally operates in the following ways:
Message, Video, Phone, SMS, Chat, and CRM All In A Single App.
Combines many communication channels
Merge omnichannel into a unified system to guarantee that operators may connect with consumers in several ways.
Offers extensive and intelligent call routing
Offer call routing to assure that consumers and clientele may easily reach a trained representative.
Agent Administration
Control operators effectively use digital interaction tracking and statistics, quality improvement, performance appraisal, gamification, and other tools.
Simplify using Automation and Statistics
Create data-driven choices to boost organizations using AI, insights, business analysis, and real-time reporting skills.
Reason You Should Use Cloud based Contact Centers Software For your company
Rapid Implementation of Omnichannel Consumer Engagement
The cloud based contact centers software enables firms to move more easily toward omnichannel consumer interaction, which connects all consumer touchpoints.
Readiness for Remote Work
Allow your operators to work from home or any other location that is convenient for them. Calls can be sent straight to their mobile phone or softphone, lowering the overall operating costs of the contact center.
Modernization of Contact Centers
With the correct cloud based contact centers infrastructure in place, you can lay a solid basis for providing excellent consumer service and benefit from better business operations.
Teloz's Cloud Based Contact Center Solution
meets expectations Forever
Seamless Omnichannel Consumer Engagement
Determine and add the channels via which your consumers prefer to connect with your company, and then service them without requiring your personnel to switch among displays.
Allocate tickets to the appropriate operators in the staff for inquiries received via phone calls, emails, and other chatting platforms. It improves overall efficiency while also significantly enhancing the consumer experience.
With Teloz’s Omnichannel ticket management solution, you may generate automated helpdesk tickets for any inquiries received via email and social media networks. You’ll also be able to accept voice calls!
Unifications of Contact Center Systems
Workforce management systems, Crm systems, and other legacy systems should all be integrated. Teloz interfaces with various well-known out-of-the-box resources and offers APIs for new connections.
With broad connectivity options, you can manage omnichannel interactions and allow your consumers to approach you via their chosen channel.
Utilizing CTI, you may improve the effectiveness and efficiency of your call routing path. Cellphone, IVR, and ACD may link smoothly with the resources and database.
Ease of Transition: Teloz's easy cloud migration will alleviate your concerns
The cloud is the destiny of any business. A cloud based contact center connectivity plan is required for cloud migration. It’s time to update your contact center; the process is more straightforward than ever. Teloz provides private, public, and hybrid cloud alternatives to your
- Knowing the specific needs and business processes
- Ways of Migration Selection
- Migration execution and verification<
Virtual Contact Center Solution
Teloz’s advanced cloud based contact centers software helps organizations solve distant IT infrastructure difficulties by providing a complete overview of all remote networks, devices, and surroundings.
Allow your contact center operators to check in from any location at any time. Operators and supervisors may access the system from any device – desktops or cell phones, all browsers, and any location, either at home or at work.
Implementing new software that interfaces with current ones or selecting a system that already contains several systems integrated into it may improve the effectiveness of virtual contact centers.
No-Loss Switching: A smooth transition to the cloud that does not disrupt existing activities
Making the shift to a cloud-based contact center system may boost ROI. But there’s more to Teloz than that. We implement a seamless setup that does not interfere with your existing activities. So you wouldn’t miss any business when you go to the cloud.
Moving your conventional contact center to the cloud based contact centers allows you to provide a more lucrative and efficient experience for both operators and supervisors.
They have no usage difficulties because the majority of operations stay the same on the cloud because the move is effortless and seamless. The only difference they will notice is increased comfort and safety.
Contact Center that is entirely web-based
Legitimate online communication is autonomous of any software program or browser plugin and allows browser-friendly interaction.
With many of these web browsers enabling WebRTC, the demand for several connections is reduced, resulting in a quicker and more seamless setup.
Genuine peer-to-peer conversation with sound isolation; conversations are protected for increased security.
Why do renowned corporations prefer Teloz Cloud Based Contact Center Software?
Adaptability and command
Teloz recognizes that your company is different, as are its demands. It allows you to establish your company-specific settings, rules, dashboards, and statistics and handle your business prompts.
Committed Assistance
Teloz has a specialized help desk available 24 hours a day, seven days a week. Its users can designate concerns to the support staff, which resolvesthem to their delight according to pre-defined SLAs.
Trustworthy and Secured
As a significant provider of IT security, we ensure that your systems are safe from the most recent attacks. Our methodology involves end-to-end internal testing & periodic VAPT certification with third-party companies.
Skill in Consumer Engagement
Teloz has been delivering consumer engagement solutions over the years, assisting consumer-facing companies in improving their user engagement across many channels, such as voice, mail, chatting, etc.
You may pay as you go
Teloz collaborates with your development; thus, our programs include a pay-as-you-go payment strategy. You pay for what you utilize to minimize your capital expenditures.
Uptime of 99.9%
Your consumers can contact you anytime, implying that your contact centers must always stay operational. Teloz has a 99.9% uptime guarantee, allowing your processes to function constantly in the cloud.
Teloz Cloud Based Contact Center Software Vs Competition
Does this sound like a plan? Let's discover the ideal match.
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Top-tier, feature-rich cloud based contact centers Solution designed for businesses of all kinds.
Advanced Wallboard
Showcase customized reports to all based on the assessment's standard parameters.
Mobile agent App with 360 AIM Tool
A first-of-its-kind call center mobile app with enterprise-ready call center and security features.
Automatic Call Distributor
With Teloz's ACD software, you can route calls to the best-suited agents for faster resolution.
Auto Dialer
Use an autodialer in your cloud contact center software to automate outbound operations.
Automation Rules
Automate contact center actions according to events and time to improve efficiency.
Click to call
Click-To-Call function increases agent productivity by eliminating the need for manual dialing.
IVR
Get a smart IVR system to direct customer calls to the appropriate agent according to their input.
Web RTC
Set up WebRTC-based softphones on agents' workstations without the software installation.
Call Recordings
Teloz's voice logger feature helps track consumer interactions over phone systems.
See what our customer have to say about Teloz
Teloz's Advanced Cloud Contact Center Solution is highly scalable, making it a great fit for businesses of all sizes. The system can be easily scaled up or down based on your business needs, making it a flexible solution for growth. The system provides comprehensive reporting and analytics, allowing businesses to track performance, identify trends, and make data-driven.
Gladys J. RatliffCEO 
Teloz's Advanced Cloud Contact Center Solution leverages artificial intelligence and automation to improve efficiency and streamline workflows. This can help businesses reduce costs and improve agent productivity. Teloz's Advanced Cloud Contact Center Solution is a powerful solution for businesses looking to improve their customer support operations.
Katie R. SalasCEO Its scalability, omnichannel support, robust reporting and analytics, AI-powered automation, and easy integration make it a valuable tool for any organization. Teloz's Cloud-Based Contact Center is a flexible solution that can be easily adapted to meet the specific needs of your business.
Tamika D. HeinCEO Take your Customer Experience to the Next level with
Teloz Customer Engagement Platform
Frequently Asked Questions
What is a cloud-based contact center?
A cloud-based contact center uses cloud technology to manage customer interactions across various channels, such as phone, chat, email, and SMS, from anywhere with internet access.
How does Teloz’s cloud contact center solution benefit my business?
Teloz offers quick setup, enterprise-grade security, and customizable features, allowing you to manage customer interactions efficiently without the high costs of on-premises systems.
Can agents work remotely with Teloz’s contact center solution?
Yes, Teloz’s cloud contact center enables agents to work from anywhere, reducing operational costs and providing flexibility for remote work.
What features are included in Teloz’s cloud contact center?
Key features include omnichannel engagement, smart call routing, agent management tools, automation, and real-time analytics.
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