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Helpdesk Ticketing System Features
All the Features of a Helpdesk Ticketing System You Require to Help Your Customers
Teloz Call Center Software with Leading CRM Integrations
Teloz System of Omnichannel Ticketing
Allow your staff to communicate with and understand your consumers more effectively than ever before. Utilizing the Teloz Helpdesk ticketing system
Call
To make every interaction matter, utilize call recording and quality control from Teloz. Our practical solutions provide contextual data from each interaction with your agents, enabling you to identify areas for development.
Via social media
You may communicate with your consumers using social media engagement features on Facebook, Twitter, Instagram, WhatsApp, and the Google Play store! You will always receive all client inquiries and interactions.
Webchat
When a customer is exploring our website, Teloz gives them a direct line of communication with one of our representatives. As a result, they can receive customized answers to their questions without switching.
Through SMS
Thanks to Through SMS service, you may communicate with your consumers even when they are not online. You can offer your consumers the same high standard of service with SMS, whether online or offline.
Via youtube
Suppose you want to interact with your customers on YouTube! You can respond to comments using our user-friendly platform's unified agent desktop, making it simple to keep track of all your conversations.
Teloz Features and technologies for agent productivity
Update on Third Party Tickets
Your employees can update clients on external systems while maintaining the accuracy of linked customer data in your files. Removing the need to update multiple helpdesk ticketing systems is simple. For example, the update on Third Party Tickets is simple.
Sentiment Analysis
Sentiment Analysis is an AI-based technique that enables agents to map out customers' intentions and actions, resulting in more fruitful and successful interactions. Sentiment Analysis will allow your team to swiftly and effectively satisfy your consumers' demands.
Call ticket handles
Your customer care can easily keep track of tickets and calls with the help of our call ticket handles. As a result, your consumers can submit several complaints in a single ticket. This makes it simple for your agents to address problems fast and deliver top-notch support.
Desktop agent
Desktop Agent is transforming customer support. Your customer support representatives will view all contact channels and customer information with them. As a result, your representatives can give your customers superior customer service with helpdesk ticketing systems.
Cross process context
The companies that wish to deliver a fantastic experience while streamlining their procedures. Cross-process customer engagement enables agents to understand the context of every conversation, even when campaigns support a client.
Field agent application
You can take real-time management of last-mile ticket resolution with Teloz, streamlining field operations and giving your agents more power than before. Your agents' productivity will increase with the ability to examine and close their tickets with helpdesk ticketing systems.
The business process with automation
Rules for Routes
For companies wishing to automate their workflow, The Rules for Routes is the ideal option. This helpful tool makes it simple to set routing algorithms that work for your company's operations and speed up the procedures.
Prioritization of Tickets
Ticket prioritization is automated with Teloz's new Prioritization of Tickets offer. This allows you to concentrate on more crucial tasks. The product uses sentiment analysis and other variables to assign its priority automatically.
Ticket resolver
Ticket resolver can assist your agents in swiftly and effectively resolving comparable tickets. Agents can swiftly resolve multiple tickets with the same subject and sender name thanks to our innovative ticket merging tool. This can help keep your consumers satisfied while saving critical time and money.
Rule engine
Using our state-of-the-art rule engine, you can set up several business rules to automate your daily tasks. This will allow you to concentrate on more crucial matters while leaving the dull jobs to us. Additionally, our highly scalable system allows you to add more users as your business expands quickly.
Teloz Help Center
Reports Scheduler
This application allows you to send standard and customized reports to managers and supervisors at the best time to analyze reports. The frequency of providing these reports can be controlled. Any company that routinely sends reports would consider this product well.
Monitoring Dashboard
The Help Center Monitoring Dashboard is the ideal tool for learning more about the effectiveness of your customer service team. You may evaluate your agents' performance and spot any areas for improvement using historical and actual data. In addition, you may monitor your campaigns' development.
Operation monitoring
You will be able to monitor your campaigns' effectiveness and your agents' performance. You can get all the information you need from Teloz. You can manage your tickets, agent performance, and promotions in one location. The nicest part is that it is simple to use.
Overhead Vision
With Teloz Overhead Vision, you can thoroughly grasp your help desk system and an overview of how it is doing, making it the best help desk system available. Any company that depends on a help desk system to run efficiently has to have this capability.
Teloz Self-service for customers
Integration of chatbots
Chatbot can help you address problems quickly and effectively and are a terrific way to provide customers with self-service. In addition, you can provide a seamless, AI-powered consumer experience with integration.
Client Portal
Customers can create, reopen, or keep an eye on their tickets using the Client Portal's mobile customer portal. This empowers them to take control of their contacts with your company and receive the assistance they require on their terms.
Information Base
Our client self-service is specifically created to allow consumers to assist themselves, allowing them to swiftly and simply obtain the information they require. Clients can easily find solutions to their issues by browsing our knowledge base rather.
See what our customer have to say about Teloz
From the moment I signed up for Teloz's services, I knew I was in good hands. Their team was incredibly knowledgeable and responsive, taking the time to understand my business needs and recommending the right solutions to help me achieve my goals.
What really set Teloz apart for me was their unparalleled commitment to customer service. They were always available to answer my questions and provide support whenever I needed it, which made me feel like I had a true partner in my business.
Before Teloz, I was constantly juggling phone calls, emails, and social media messages, often feeling overwhelmed and anxious about missing something important. But Teloz has streamlined all of my customer communications into one easy-to-use platform.
Take your Customer Experience to the Next level with
Teloz Customer Engagement Platform
Frequently Asked Questions
Teloz Helpdesk Ticketing System centralizes all customer interactions across various channels like calls, social media, web chat, SMS, and more. It streamlines ticket management, improves response times, and ensures that support agents have a unified view of customer interactions for better service delivery.
Teloz integrates various communication channels such as phone calls, social media, web chat, SMS, and YouTube into one platform. This unified approach allows support agents to manage all customer interactions from a single interface, ensuring consistent and efficient communication.
Teloz offers advanced features like automated ticket routing, sentiment analysis, and ticket prioritization. These tools help in efficient ticket management, understanding customer emotions, and addressing high-priority issues promptly.
The Rule Engine in Teloz allows businesses to automate routine tasks and set up custom rules for ticket routing and prioritization. This automation helps streamline workflows, reduce manual effort, and ensure that tickets are handled according to predefined business rules.
Teloz offers a Client Portal and an Information Base, allowing customers to create, track, and manage their tickets independently. Additionally, chatbots provide instant, AI-driven support, enabling customers to resolve common issues without direct agent intervention.
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Teloz LTD
- +1 914-999-6826
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- www.teloz.com
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ROOM 409, BEVERLEY COMMERCIAL, CENTRE, 87-105 CHATHAM ROAD
SOUTH, TSIM SHA TSUI, KOWLOON
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