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Streamline Business Communication with Teloz Features
Improve customer satisfaction with hassle-free call center management software features. Enjoy round-the-clock customer support and service with our software. Boost agent productivity and efficiency with time-saving blended call center features.
Incoming, Outgoing & blended call center features with Teloz
Number Masking
Keep your customer data private and confidential with a number masking feature. Mask the customer numbers in all reports, dashboards, call recordings, and live to monitor. Protect your customers from spam and telemarketing calls.
Automated Call Distributor
Increase customer satisfaction by quickly reducing wait time and getting them to the right person. Eliminate human error by using a computer routing system. Integrate with your current phone system for a smooth transition.
Unified Agent Desktop
Single window workbench that helps to reduce AHT. Keeps track of customer data in one place, and agents can access it easily. Helps to improve customer satisfaction as agents can provide better service.
Interactive Voice
Improve customer service with a powerful and blended call center features. Customize your IVR to fit the needs of your business perfectly. Easily manage and route calls using our user-friendly interface. Benefit from a hassle-free setup and installation process.
Click to Call
Speed up customer connection time by clicking to call. Connect with customers faster and more efficiently. Eliminate the need to punch numbers manually. Connect with more customers and blended call center features response times.
Automated Dialer
Speed up your outbound customer interactions. Improve call center agent productivity Automate the dialing process. Maximize the efficiency and effectiveness of your customer interactions. In this way this attribute can speed up the work process.
Teloz Exploring Inbound & Outbound Features
Inbound Call Center Features
Inbound call center solution with great IVR and intelligent routing to increase First Contact Resolution blended call center software.
Outbound Call Center Features
Outbound call centers optimize operations with multiple features to manage high call volumes for various purposes.
Teloz Call Center Software with Leading CRM Integrations
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Quality Monitoring
Quality monitoring improves customer call service and agent productivity. Reduce the amount of time needed to review call volume.
Voice Logger
Ensure customer satisfaction and quality service with recordings of each interaction. Gather data to assess performance and improve processes. Identify potential areas for improvement through a detailed analysis of conversations.
Self Performance Tracking
Improve agent performance by identifying areas for improvement. Get a detailed report of individual and team performance. Make changes to your blended call center features based on the data collected.
Call Scoring
Improve customer service with detailed call scoring reports. Identify strong and weak points in agent performance. blended call center features and team performances. Generate scorecards to improve agent training
Call Monitoring
Ensure call quality and meet benchmarks with call monitoring. Enjoy features like call barging, whisper, and listening to ensure a blended call center features. Eliminate the guesswork from your customer service strategies.
CRM Integrations
Keep all customer data in one place for easy access and analysis. Improve customer service response times by having all customer data available in real time blended call center software.
Zendesk
Eliminate the need to search through long email chains or customer data files to find information on a customer service request. Instead, provide customer service reps with the most up-to-date information on a customer service request by integrating with zendesk.
Sugar CRM
Keep customer data synchronized and accessible from one place. Improve customer service by providing a strong access to customer history and account details. Speed up sales cycles by having all the customer information at your fingertips.
Freshdesk
Equip your agents with everything they need to deliver a seamless customer experience. Seamlessly integrate Teloz Engage with freshdesk . Get an exceptional customer experience. Equip your agents with everything at their fingertips.
Zoho
Make use of the customer information to provide a better support experience. Build trust with customers as you can view their entire purchase history and contact details. Resolve customer queries faster as all the data is available at your fingertips.
Reports and Dashboard
Get immediate insights into the performance of your call center. Pinpoint problem areas and take corrective action quickly with blended call center software.
Birds Eye View
Get a real-time view of all your campaigns and their performance metrics. See how each campaign is performing compared to the rest. Easily spot and fix performance gaps in your campaigns. blended call center features based on data.
Full-Scale Reporting
Get a full-scale view of your customer service operations in seconds. Spot trends and areas of improvement with ease. Obtain valuable insights into customer behavior and preferences. Keep tabs on agent productivity with a single click.
Live Agent Monitoring
Efficiently manage your blended call center features in real-time from a single interface. See agent activity and performance metrics on one screen in near-real time. Analyze customer data and interactions to make timely decisions.
See what our customer have to say about Teloz
From the moment I signed up for Teloz's services, I knew I was in good hands. Their team was incredibly knowledgeable and responsive, taking the time to understand my business needs and recommending the right solutions to help me achieve my goals.
What really set Teloz apart for me was their unparalleled commitment to customer service. They were always available to answer my questions and provide support whenever I needed it, which made me feel like I had a true partner in my business.
Before Teloz, I was constantly juggling phone calls, emails, and social media messages, often feeling overwhelmed and anxious about missing something important. But Teloz has streamlined all of my customer communications into one easy-to-use platform.
Take your Customer Experience to the Next level with
Teloz Customer Engagement Platform
Frequently Asked Questions
Blended call center features combine both inbound and outbound call capabilities into a single platform. Key features include automated dialers, interactive voice response (IVR), click-to-call, and automated call distributors to enhance efficiency and customer service.
The Unified Agent Desktop consolidates all customer data and interactions into one interface, reducing average handle time (AHT) and improving agent productivity. It allows agents to access comprehensive information quickly, enhancing customer service quality.
Teloz offers a free trial with full features, a “Launch Your Business” plan at $0/month, a “Small Team” plan at $8.99/month ($3.99/user), and a “Business” plan at $7.99/month ($2.99/user).
Teloz’s quality monitoring tools, including call scoring, call logging, and self-performance tracking, help assess agent performance, identify training needs, and ensure high service standards. This leads to improved service quality and operational efficiency.
Teloz integrates with popular CRMs like Zendesk, Sugar CRM, Freshdesk, and Zoho. These integrations ensure seamless access to customer data, enhancing service response times and providing a unified view of customer interactions.
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Teloz LTD
- +1 914-999-6826
- Contact Us
- www.teloz.com
- Office Address
ROOM 409, BEVERLEY COMMERCIAL, CENTRE, 87-105 CHATHAM ROAD
SOUTH, TSIM SHA TSUI, KOWLOON
HONG KONG
