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With omnichannel contact center solutions regardless of their location
Consumers can be reached by Mail, Phone, Social Networks, or Conversation. A single perspective of the consumer’s interaction path Connectivity with popular CRM and third-party programs is native. Improve efficiency by omnichannel call center software automating call center operations.
Teloz Call Center Software with Leading CRM Integrations
Omnichannel Solution for Individualized Consumer Service
Unified Operator Desktop eliminates the need for workers with Teloz
Omnichannel contact center solutions Provide your operators with all the tools they require to be more effective, such as an easy-to-use interface that allows them to work on one screen for all contacts across various channels, such as voice mail, mail chat messaging, or social platform update postings.
Increased productivity through omnichannel contact center solutions
To assure a timely resolution, effectively route inbound contacts from different networks to the appropriate agent depending on the agent’s ability, burden, type of consumer, or urgency. Recommended Operator Routing, Committed Operator Routing, are all intelligent omnichannel call center software automation capabilities.
The Influence of Sentiment Analysis
You can comprehend your customers’ purpose with Teloz omnichannel contact center solutions. Its sophisticated AI-powered sentiment analysis skills allow you to understand their feelings. Automate your customer interactions with AI, identifying angry, irritated consumers and route them.
Screening, analyzing, and control in real-time
Monitor and evaluate your operators’ real-time performance across all primary metrics that are important to your organization. Teloz omnichannel contact center solutions you to take charge of live connections, assess performance, and make necessary adjustments to your operational strategy.
Specify your company's unique setups
Teloz Omni knows your organization and is designed to meet its expectations. It allows you to establish your own terms and conditions, set your business specifications, customize your reports and visualizations, and much more.
Abilities for sophisticated team cooperation
Your operators may seek omnichannel contact center solutions from their coworkers and supervisors, whereas contact center supervisors may need to communicate with one operator or their whole staff at once to make an introductory statement. In such circumstances, team communication abilities are essential for resolving user inquiries quickly and running effective operations.
Teloz CRM connectors are already supported
Teloz’s omnichannel contact center solutions is compatible with various workforce management systems, CRM applications, and operating systems. It also enables custom integrations using APIs, allowing organizations to combine them with their in-house CRMs.
All Channels, One Interface
Improve customer relationships and grow your business faster by leveraging the power of communication. Engage with customers at each stage through their preferred channels for interaction, like text or social media messages--even when they're not buying anything!
Automated Operations, Streamlined Workflows
Simplify your processes with sophisticated business rules in omnichannel contact center solutions to get more completed in less time. The omnichannel contact center solutions is a robust tool for automating rules based on event triggers, such as when an operator begins their shift.
Complete Monitoring, One Dashboard
With teloz's omnichannel contact center solutions, you can now have complete monitoring on one dashboard. Our omnichannel call center software allows for real-time tracking of calls, emails, and chats in addition to recording agent performance metrics.
Powerful CRM Integrations, Hassle-Free CX
CRM connection helps agents to get client information and respond to inquiries quickly which improve the consumer experience. Using broad integration capabilities, an omnichannel contact center solutions solution can allow your consumers to approach you via their preferred channel.
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Teloz's Omnichannel Contact Center Solutions for Effective Communication Purposes.
End-to-end enterprise-grade encryption
End-to-end encryption secures data with advanced algorithms, protecting between sender and receiver. Vital for businesses with sensitive information to prevent cyberattacks and breaches.
Installation through the cloud
The omnichannel contact center solutions from Teloz may be quickly and simply set up through the cloud. This eliminates the need for costly on-premise equipment, and the program may be up and operating in minutes. The software from Teloz is intended to provide a complete range of capabilities for enterprises of all sizes.
Knowledge of Consumer Engagement
Teloz’s omnichannel call center software assists businesses in communicating with their consumers. The program features a dashboard that displays information on client behavior, such as how frequently they contact the firm and which platforms they choose.
Assured by Worldwide Brands
Teloz offers dependable, omnichannel call center software that some of the world’s most well-known companies use. Teloz’s dedication to consumer loyalty is seen in its history of providing dependable software and omnichannel contact center solutions services.
See what our customer have to say about Teloz
As a rapidly growing e-commerce company, we needed a contact center solution that could scale with our business. Teloz not only met our needs but exceeded our expectations. The platform is intuitive and the automated workflows have saved us a lot of time and hassle.
Teloz has completely transformed the way our business interacts with customers. The omnichannel capabilities make it easy to provide a seamless experience, and the team at Wambmedia has been incredibly responsive and helpful throughout the entire process.
We've been blown away by the Teloz omnichannel contact center services. Their team is responsive, knowledgeable, and truly understands our business needs. Thanks to their expertise, we've been able to improve our customer service and increase sales.
Take your Customer Experience to the Next level with
Teloz Customer Engagement Platform
Frequently Asked Questions
Teloz’s omnichannel software allows businesses to engage with customers across multiple channels—mail, phone, social networks, and chat—using a unified interface. This seamless integration ensures consistent and personalized interactions, improving customer satisfaction and loyalty.
The Unified Operator Desktop centralizes all communication channels into a single interface, reducing the need for agents to switch screens. This improves efficiency by streamlining workflow, allowing agents to manage interactions across voice, email, chat, and social media from one platform.
Sentiment analysis in Teloz’s solution uses AI to detect and interpret customer emotions, such as frustration or satisfaction. This allows for more responsive and empathetic customer service by routing calls based on sentiment and automating appropriate responses.
Teloz’s software includes features that facilitate team collaboration, allowing operators to communicate with each other and supervisors within the system. This enhances problem resolution and operational efficiency by enabling quick coordination and information sharing.
Teloz’s omnichannel contact center software uses end-to-end encryption to protect data during transmission between sender and receiver. This robust security measure safeguards sensitive information and helps prevent unauthorized access and cyberattacks.
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Teloz LTD
- +1 914-999-6826
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ROOM 409, BEVERLEY COMMERCIAL, CENTRE, 87-105 CHATHAM ROAD
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