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outbound Call center
Increase customer engagement and connect rate. Boost sales and conversions with powerful outbound call center features. Improve customer service with intelligent automated outbound calling dialers. Easy to use and customize with a user-friendly interface.
Teloz Call Center Software with Leading CRM Integrations
Teloz define an Outbound Call Center Software
Increase agent productivity and installation rates. Filter answering machines and deduct the time wasted on non-connects. Computerize dialing for a more efficient process. Improve call center operations for a better customer experience.
Manage Agent Assignment
Achieve campaign consistency with the auto-agent assignment. Improve agent productivity and reduce the chances of human error. Easily create, delete, or modify campaigns on the fly. Maximize contact center efficiency and improve customer satisfaction.
Well Informed Communication
Preview Dialer allows your agents to familiarize themselves with the customer before the call is connected, tweaking their sales pitch accordingly. Particularly useful when a list contains high-value prospects or customers. Helps reduce agent training time and improve first-call resolution rates.
Automated Dialing
Automated outbound calling dials customer contact numbers. Eliminates the need for manual dialing. Agent productivity increases with minimal training. CRM integration allows for caller data to be pulled automatically. This is very beneficial for companies in the long run
Reduction in Idle Time
Decreases the amount of time your agents spend idle or on hold. Predictive dialing software helps increase connect rates, ultimately leading to more sales. Helps optimize your agent’s schedule for maximum productivity. Proven technology that has helped countless automated outbound calling across different industries.
Increase the Number of calls Connected with automated outbound calling
Automated outbound calling software helps to make more calls per hour and connect with more prospects, thus driving business growth. In addition, with auto-dialing, agents are freed up to focus on essential tasks like closing deals or attending to customer needs, thereby maximizing their productivity.
Improve Agent Productivity
Achieve faster customer resolutions with a unified desktop. Reduce average handling time and improve agent productivity. Eliminate the need for manual tasks with features like voicemail drop and callback scheduling. Maximize customer interactions with powerful contact center software.
Monitor Metrics and KPI
Get real-time insights into connect rates, call volumes, campaign data summary, etc., to control the automated outbound calling software better. Reports and dashboards help make better resource allocation and campaign management decisions.
Have a conversation context
Seamless Integration with CRMs and customer support systems. Get a comprehensive view of your customer journey. Drive better and more personalized interactions. Improve first call resolution rate. This will develop customer retention in the long run.
Data Centers
Add mobile-like numbers to your business for a higher call pickup rate. Get priority treatment for customers with 730930 series numbers. Increase customer satisfaction with the feel of a mobile number. Keep your business growing with 24/7 support and round-the-clock operations.
Advantages of Outbound Call Center Software
Agent Productivity
Automated outbound calling eliminates the need for operators to dial numbers physically.
Answering Machine
Only route calls to operators when a human answers, screening out answering machines.
Textual Communication
Real-time call center interfaces to send and retrieve data from CRM for smooth communication.
Higher Sales
Increase your sales by reaching out to as more as prospects in less time that will help to boost sales.
Lead Management
Increase call connections by automatically varying the pace ratio based on the quality of your lead list.
Surveys
Perform market research survey to provide valuable insights for improving your product or features.
Valuable Feedback
Using an autodialer, solicit consumer feedback for all the service quality or customer experience.
The ideal time to call
Based on all the past data, intelligent auto dialer software determines the optimal moment to call.
Send communication
With outbound calling software, you may send reminders or mass messages to as many people as possible.
Campaign Handling
Build automated outbound calling and make customization based on all the real-time information you want.
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Some Important Attributes of Outbound Calling Software
Predictive Dialer
Speed up the sales process by automating your dialing. You can increase your Number of contacts daily with little extra effort. Dial any sequence that you want to maximize contact rates.
Preview Dialer
View customer details before making an outbound call. Eliminate the need to ask customer's contact information multiple times. Boost the accuracy of your data by viewing it before you call.
Auto Dialer
With Auto-Dialer, get your call connect at the fastest rates improved with increased in agent's productivity. It works with any phone or VOIP line and also it is straightforward to use.
Click to call
Eliminate all the need for you to leave the customer view or CRM to place calls. Improve your customer satisfaction by allowing them to call you with a single click.
Call Recording
Record calls for quality assurance and compliance purposes. Easily access and manage recordings from a centralized location. Improve customer service and agent productivity.
Call Disposition
Add disposition codes to the call log to capture relevant call context. Gain insight into customer sentiment and needs. Identify problem areas and take corrective action.
DNC
Avoid costly fines from the FCC. Protect your customers' privacy by keeping their contact information confidential. Maintain a positive reputation for your company.
Reporting Of Calls
Know how long your customers are waiting on the phone and what you can do to reduce wait times. Get reports on who is calling your company and why they are calling (inbound or outbound).
Control of Live Calls
Speed up the sales process by automating your dialing. You can increase your Number of contacts daily with little extra effort. Dial any sequence that you want to maximize contact rates.
See what our customer have to say about Teloz
From the moment I signed up for Teloz's services, I knew I was in good hands. Their team was incredibly knowledgeable and responsive, taking the time to understand my business needs and recommending the right solutions to help me achieve my goals.
What really set Teloz apart for me was their unparalleled commitment to customer service. They were always available to answer my questions and provide support whenever I needed it, which made me feel like I had a true partner in my business.
Before Teloz, I was constantly juggling phone calls, emails, and social media messages, often feeling overwhelmed and anxious about missing something important. But Teloz has streamlined all of my customer communications into one easy-to-use platform.
Take your Customer Experience to the Next level with
Teloz Customer Engagement Platform
Frequently Asked Questions
Teloz’s outbound call center software boosts agent productivity through automated dialing, reducing manual tasks and idle time. Features like predictive dialing, preview dialing, and automated call distribution help agents handle more calls efficiently and improve overall performance.
Automated dialing eliminates manual dialing, increases the number of calls made per hour, and filters out non-connects like answering machines. This leads to higher connect rates, more efficient use of agent time, and improved sales and customer engagement.
The preview dialer allows agents to review customer details before making a call, enabling them to tailor their pitch effectively. This feature improves call accuracy, reduces training time, and enhances first-call resolution rates by providing valuable context.
CRM integration provides agents with real-time access to customer data and interaction history, ensuring personalized and informed conversations. It streamlines the call process, enhances data accuracy, and improves the efficiency of customer interactions.
Teloz’s outbound call center software includes features like DNC (Do Not Call) lists to avoid fines and protect customer privacy. It ensures compliance with regulations, maintains a positive company reputation, and secures customer data effectively.
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