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Welcome to Teloz, your one-stop destination for comprehensive call center management solutions. Our products are designed to enhance customer experience, streamline operations, and boost business productivity with the help of Conversational AI.
Teloz Call Center Software with Leading CRM Integrations
Inbound call center
Conversational AI helps you efficiently manage incoming calls from customers with our inbound call center solution. Our advanced call routing system ensures that customers are quickly connected to the right agent, reducing wait times and enhancing customer satisfaction.
Personalize customer interactions by integrating our solution with your CRM platform, and deliver an exceptional customer experience.
Outbound call center
Our outbound call center solution connects with prospects and customers through outgoing calls. With advanced tracking and campaign management features, our solution allows businesses to optimize their sales strategies and improve conversions with the help of Conversation AI.
Automate dialing and routing processes to boost productivity and improve customer experience.
Auto Dialer
Streamline your call center operations with our Conversational AI auto-dialer solution.Our automated dialing system dials phone numbers from a pre-set list and connects the caller to an agent, enabling businesses to handle more calls in less time.
Improve agent efficiency and enhance customer satisfaction with our auto dialer feature.
CRM Integration
Seamlessly integrate our call center solution with your CRM platform to provide personalized customer assistance. Our solution enables agents to access all customer information in one place, leading to faster and more efficient customer support.
Enhance the customer experience by delivering personalized assistance and building lasting customer relationships.
Omni-Channel Contact center
The Omnichannel Contact Center solution helps businesses manage customer interactions across all channels and optimize the customer journey. It includes features like live chat, omnichannel automation, a self-service knowledge base, and Customer Journey.
Live Chat
Enhance your customer support capabilities with our live chat solution. Our system lets agents handle multiple chat sessions simultaneously with conversational ai, reducing wait times and improving customer satisfaction. Improve the efficiency of your support team by delivering timely and personalized assistance to your customers.
Omnichannel Automation
Connect with your customers on all platforms with our omnichannel automation solution. Automate responses and provide 24/7 customer support with support for SMS, WhatsApp, and Facebook Messenger support. Save time and resources by allowing customers to resolve issues independently through our self-service repository.
Knowledge Base
Empower your customers with our knowledge base solution. Our self-service repository allows customers to access information and resolve issues without agent assistance, saving time and resources. Improve customer experience by providing fast and efficient support through our knowledge base feature.
Customer Journey
Optimize the customer experience with our customer journey solution. Map out the customer journey and identify areas for improvement to enhance customer satisfaction and loyalty. Deliver personalized assistance at every touchpoint to build lasting relationships with your customers.
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Learn more about the different packages
Omnichannel Interaction Support
Businesses need omnichannel support to provide customers with consistent assistance across multiple communication channels for a seamless experience.
Routing Rules
Conversational AI automates the prioritization and routing of tickets based on specific criteria.Ensure that tickets are routed to the most appropriate agent or team. Optimize agent efficiency and customer satisfaction.
Unified Agent Desktop
Conversational AI helps you display all customer information and communication history in a single interface. Enable agents to provide faster and more personalized support. Improve agent productivity and reduce handling time.
Sentiment Analysis
Analyze customer messages to determine their emotional tone. Provide agents with insights on how to respond with empathy and effectiveness. Improve customer satisfaction and loyalty.
Omnichannel Ticketing
Conversational AI enable customers to interact with businesses through multiple channels.Provide a consistent and seamless experience across all channels.Increase customer engagement and satisfaction.
Cloud contact center solution
A cloud contact center solution is a software platform that enables businesses to manage customer interactions across multiple channels. One of the key benefits of this technology is that it helps businesses gain customer loyalty by providing a seamless and consistent customer experience.
Feature Overview
Cloud contact center solutions offer various features, such as multi-channel support and real-time analytics, enhancing customer experience and loyalty. They also provide scalability to meet changing customer demands and maintain high satisfaction.
Conversational AI
Conversational AI is a technology that enables businesses to communicate with their customers using natural language processing and machine learning. This technology includes voice bots, chatbots, and automatic call distributors.
Voicebot
Chatbot
Automatic Call Distributor (ACD)
Take your Customer Experience to the Next level with
Teloz Customer Engagement Platform
FAQ
Conversational AI enhances call center efficiency by automating call routing, personalizing interactions, and analyzing customer sentiments. It reduces wait times, improves agent productivity, and boosts customer satisfaction.
Teloz’s inbound call center solution uses advanced call routing and Conversational AI to connect customers with the right agents quickly, reducing wait times.
The outbound call center solution includes automated dialing, campaign management, and tracking features. It helps optimize sales strategies and improves conversion rates by automating repetitive tasks and enhancing call handling efficiency.
The auto-dialer feature automates the process of dialing phone numbers from a pre-set list, connecting agents with calls more efficiently. This increases the number of calls handled, boosts agent productivity, and improves customer interaction quality.
Integrating Teloz’s call center solution with CRM platforms centralizes customer information, enabling agents to provide personalized support quickly. This integration enhances the efficiency of customer interactions and fosters better customer relationships.
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Teloz LTD
- +1 914-999-6826
- Contact Us
- www.teloz.com
- Office Address
ROOM 409, BEVERLEY COMMERCIAL, CENTRE, 87-105 CHATHAM ROAD
SOUTH, TSIM SHA TSUI, KOWLOON
HONG KONG
