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Call Center Quality Monitoring
We provide call center quality monitoring to businesses to help them improve their customer service operations.
Teloz Call Center Software with Leading CRM Integrations
Agent Performance Evaluation and Monitoring
Our system allows managers to evaluate the performance of individual agents, listen to recorded calls, assess the agent’s communication skills, customer service abilities, and compliance with company policies.
Quality Assurance and Customer Satisfaction
Our system is equipped with a variety of quality assurance tools that enable managers to evaluate the quality of customer interactions, call scoring, and detailed reports on call quality which can be used to identify areas for improvement and take action to address them.
Training and Coaching for Agents
Our system allows managers to provide training and coaching to agents based on their performance, providing customized training to help them improve skills, leading to higher customer satisfaction and better overall call center performance.
Compliance and Security Measures for Data
Our system is designed to help businesses comply with regulatory requirements and maintain the security of customer data, with features such as automatic call recording, compliance reporting, and secure data storage to help businesses meet regulatory requirements and protect customer data.
Integration and Scalability for Your Growing Business
Teloz call center quality monitoring system can be easily integrated with other business systems such as CRM, helpdesk, and ticketing system, providing a seamless and efficient experience, and highly scalable to accommodate the growth of your business and adapt to changes in your call center operations.
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Some of the key features of our call center quality monitoring system include
Live call monitoring:
Allows managers to listen in on live calls in real-time, without interrupting the conversation with us.
Call recording
Enables managers to record and archive calls for later review and analysis anytime, anywhere you are.
Performance metrics
Tracks key performance indicators such as call duration, call volume, and agent availability.
Quality assurance
Allows managers to evaluate the quality of customer interactions and identify areas for improvement.
See what our customer have to say about Teloz
Teloz is the perfect ticketing system for those looking to provide an omnichannel experience. It's easy to set up and use and allows customers to communicate with you in whatever way they prefer. The customer service team has found it invaluable in managing customer queries, as it streamlines the process and provides a better overall experience. I highly recommend Teloz if you're looking for an omnichannel ticketing system!
I've been using Teloz for a few months now and it's made my life easier. Before I used this system, manually managing tickets was an absolute nightmare. Now, my team and I can easily manage our customer service requests from any channel with Teloz's omnichannel ticketing system. It's super easy to use and saves us time so we can focus on providing the best customer service possible. Highly recommend!
Working with Teloz has been a great experience for our customer support team. With the help of Teloz, we are able to provide our customers with an omnichannel ticketing system that gives them the ability to manage their tickets across multiple channels in one place. It's user-friendly, secure, and easy to use - what more could you want from a ticketing system? We're very happy with Teloz and would highly recommend it!
I recently switched to Teloz for our ticketing system, and I'm so glad that I did. The setup is quick and easy to use, and it integrates with all our customer support channels. The best part is that it allows us to track customer issues across multiple platforms, giving us an overview of the customer journey. It's a great tool for any business looking for an omnichannel support system!
Candice Benjamine Take your Customer Experience to the Next level with
Teloz Customer Engagement Platform
Frequently Asked Questions
Contact Center Management Software is a robust solution that allows businesses to serve and support their customers. A contact center management software incorporates various customer service tools that collectively enable their customers to reach out to them for product inquiries, refund issues, and complaints against the business’s service(s) or product(s) as well as to enable business representatives to reach out to their customers to inform them about offers, discounts, booking confirmation, and other information.
A call center management software makes it easier for customers to contact a business for various reasons that may include product information, refund issues, and complaints against the business’s service(s) or product(s). A customized IVR system and auto routing algorithms in place makes the entire customer journey absolutely hassle-free.
A call management system helps businesses to intelligently route and manage inbound and outbound calls. It also enables business performance tracking by offering real-time call reporting with various other features. In a nutshell, a Call Management System is a software solution that empowers contact centers with improved customer interactions and enhanced customer experience.
The cost of a contact center software varies depending upon the business requirements. Since it comes with customizable features and capabilities, the price depends on various factors, such as number of licenses required, auto dialer requirements, IVR customization, voice logger or call recording requirements, and the list goes on. You may request for a free consultation with our experts to know more about the costing.
Teloz Voice comprises all modern capabilities and features that smoothens the customer journey and maximizes customer satisfaction. The major highlights of the software are customizable IVR, automated routing, auto dialers- Predictive Dialer, Progressive Dialer, Preview Dialer, and Parallel Predictive Dialer, number masking capability, and CRM integration.
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Teloz LTD
- +1 914-999-6826
- Contact Us
- www.teloz.com
- Office Address
ROOM 409, BEVERLEY COMMERCIAL, CENTRE, 87-105 CHATHAM ROAD
SOUTH, TSIM SHA TSUI, KOWLOON
HONG KONG
